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Phila N
1 reviews | Active since Feb 2023
01 Feb 2023, 17:04
Bad customer service
I’m convinced Metro fibre is owned by ANC, Their service delivery really sucks. I placed my order on the 17th of December 2022 and today is the 1st of February 2023 I’m still awaiting a technician to come install the router. I have tried to escalate this to *** however it seems like they don’t check their complaints inbox. Trying to chat with metro fibre consultants is extreme sports, their whatsapp line takes 4 hours to reply the webchat is probably the worst chat option to try get through a consultant. Metro fibre should really work on their customer service. Don’t choose metro fibre if you can afford other options
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Replies (3)PN
Phila N's updateReviewer Update
01 Feb 2023, 22:50Well this is joke, You tried contacting me at 22:24 pm and the phone rang once and you dropped it. I’m assuming that you guys trying to call me without success 😩😩.
PN
Phila N's update01 Feb 2023, 22:50
Reviewer Update
Well this is joke, You tried contacting me at 22:24 pm and the phone rang once and you dropped it. I’m assuming that you guys trying to call me without success 😩😩.
MetroFibre Networx's replyOfficial
02 Feb 2023, 09:47Dear Peter
Thank you for taking my call.
As discussed we have corrected your address on the system and have escalated your query with a matter of urgency to our ONT installations department.
We are awaiting feedback and will keep you informed.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed we have corrected your address on the system and have escalated your query with a matter of urgency to our ONT installations department.
We are awaiting feedback and will keep you informed.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply02 Feb 2023, 09:47
Official
Dear Peter
Thank you for taking my call.
As discussed we have corrected your address on the system and have escalated your query with a matter of urgency to our ONT installations department.
We are awaiting feedback and will keep you informed.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed we have corrected your address on the system and have escalated your query with a matter of urgency to our ONT installations department.
We are awaiting feedback and will keep you informed.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's replyOfficial
02 Feb 2023, 11:15Dear Peter
As per our telephonic conversation a contractor will see you tomorrow at 15:00.
I will give you a call back tomorrow to finalize the above.
Kind Regards,
MetroFibre
Shanice
As per our telephonic conversation a contractor will see you tomorrow at 15:00.
I will give you a call back tomorrow to finalize the above.
Kind Regards,
MetroFibre
Shanice
MetroFibre Networx's reply02 Feb 2023, 11:15
Official
Dear Peter
As per our telephonic conversation a contractor will see you tomorrow at 15:00.
I will give you a call back tomorrow to finalize the above.
Kind Regards,
MetroFibre
Shanice
As per our telephonic conversation a contractor will see you tomorrow at 15:00.
I will give you a call back tomorrow to finalize the above.
Kind Regards,
MetroFibre
Shanice