sS
sibapiwe S
1 reviews | Active since Jun 2017
28 Nov 2023, 17:05
Bad Customer Service
I have been with Metrofibre for 2 years. They raised pricing last month, network moved from great to worse!!! I queried this and instead of assisting with sending a technician to assist with the speed etc, they decided to drag their feet. I then cancelled services and later spoke to someone who convinced me to stay with them. They confirmed that cancellation was revoked. Today, I got an email saying I should do a divert on why am cancelling, meaning the cancellation was never revoked as advised via email. The whole day, I have been trying to sort this out the whole day of today!!
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MetroFibre Networx's replyOfficial
29 Nov 2023, 08:25Dear Sibapiwe
I sincerely apologize for the confusion and inconvenience you've faced regarding your cancellation request and the reported speed issues. Your experience is important to us, and we are committed to addressing these concerns promptly.
After investigating, I can confirm that your cancellation request has been revoked, and you are still an active customer with us. I apologize for any miscommunication that led to this confusion.
To address the reported speed difficulties, a member of our team will be reaching out to you via email shortly. We will assist you with troubleshooting and ensure that your internet service meets the expected speed and reliability.
I understand the frustration caused by the delays and miscommunication, and I assure you that we are actively working to rectify this situation. Thank you for your patience and understanding as we work to provide a satisfactory resolution.
Kind Regards
Marilize
I sincerely apologize for the confusion and inconvenience you've faced regarding your cancellation request and the reported speed issues. Your experience is important to us, and we are committed to addressing these concerns promptly.
After investigating, I can confirm that your cancellation request has been revoked, and you are still an active customer with us. I apologize for any miscommunication that led to this confusion.
To address the reported speed difficulties, a member of our team will be reaching out to you via email shortly. We will assist you with troubleshooting and ensure that your internet service meets the expected speed and reliability.
I understand the frustration caused by the delays and miscommunication, and I assure you that we are actively working to rectify this situation. Thank you for your patience and understanding as we work to provide a satisfactory resolution.
Kind Regards
Marilize
MetroFibre Networx's reply29 Nov 2023, 08:25
Official
Dear Sibapiwe
I sincerely apologize for the confusion and inconvenience you've faced regarding your cancellation request and the reported speed issues. Your experience is important to us, and we are committed to addressing these concerns promptly.
After investigating, I can confirm that your cancellation request has been revoked, and you are still an active customer with us. I apologize for any miscommunication that led to this confusion.
To address the reported speed difficulties, a member of our team will be reaching out to you via email shortly. We will assist you with troubleshooting and ensure that your internet service meets the expected speed and reliability.
I understand the frustration caused by the delays and miscommunication, and I assure you that we are actively working to rectify this situation. Thank you for your patience and understanding as we work to provide a satisfactory resolution.
Kind Regards
Marilize
I sincerely apologize for the confusion and inconvenience you've faced regarding your cancellation request and the reported speed issues. Your experience is important to us, and we are committed to addressing these concerns promptly.
After investigating, I can confirm that your cancellation request has been revoked, and you are still an active customer with us. I apologize for any miscommunication that led to this confusion.
To address the reported speed difficulties, a member of our team will be reaching out to you via email shortly. We will assist you with troubleshooting and ensure that your internet service meets the expected speed and reliability.
I understand the frustration caused by the delays and miscommunication, and I assure you that we are actively working to rectify this situation. Thank you for your patience and understanding as we work to provide a satisfactory resolution.
Kind Regards
Marilize