SC
Stacey C
1 reviews | Active since Oct 2023
07 Oct 2023, 21:32
Bad customer service
Have had issues since the 11th August 2023 , have phoned COUNTLESS times! Empty promises from them, say they will phone back in 5 min and never do! It's now the 7th October 2023 and still not resolved!! Absolutely sick of Metrofibre!! We will be cancelling! They love giving you a ticket number, their way to get rid of you!!!
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Replies (1)
MetroFibre Networx's replyOfficial
09 Oct 2023, 10:57Dear Stacey
I would like to begin by extending my sincerest apologies for the ongoing issues you have encountered. Your feedback is of utmost importance to us, and I genuinely regret the frustration and inconvenience this situation has caused you.
I understand the frustration you have expressed regarding your interactions with our support team, and I want to assure you that your concerns are being taken very seriously. Your satisfaction is our primary goal, and we are fully committed to resolving these issues promptly.
To address your concerns and expedite the resolution process, we have initiated an immediate review of your case, involving our senior support team. They will conduct a thorough investigation into the recurring problems you've been facing and take the necessary actions to rectify them.
I sincerely apologize for any unmet promises and unreturned calls that you may have experienced during your interactions with us. This is not reflective of the level of service we aspire to provide, and we are committed to improving your experience.
We understand your frustration with ticket numbers and want to clarify that they are used to track and manage cases efficiently. However, our intent is not to use them as a means to dismiss your concerns. We value your feedback and want to ensure that you receive a resolution that goes beyond just a ticket number.
We genuinely appreciate your patience and understanding as we work to address these issues. Should you decide to proceed with the cancellation of your service, we respect your decision. However, our primary focus is on working diligently to resolve the problems you've encountered and regain your trust in Metrofibre.
Kind Regards
Marilize
I would like to begin by extending my sincerest apologies for the ongoing issues you have encountered. Your feedback is of utmost importance to us, and I genuinely regret the frustration and inconvenience this situation has caused you.
I understand the frustration you have expressed regarding your interactions with our support team, and I want to assure you that your concerns are being taken very seriously. Your satisfaction is our primary goal, and we are fully committed to resolving these issues promptly.
To address your concerns and expedite the resolution process, we have initiated an immediate review of your case, involving our senior support team. They will conduct a thorough investigation into the recurring problems you've been facing and take the necessary actions to rectify them.
I sincerely apologize for any unmet promises and unreturned calls that you may have experienced during your interactions with us. This is not reflective of the level of service we aspire to provide, and we are committed to improving your experience.
We understand your frustration with ticket numbers and want to clarify that they are used to track and manage cases efficiently. However, our intent is not to use them as a means to dismiss your concerns. We value your feedback and want to ensure that you receive a resolution that goes beyond just a ticket number.
We genuinely appreciate your patience and understanding as we work to address these issues. Should you decide to proceed with the cancellation of your service, we respect your decision. However, our primary focus is on working diligently to resolve the problems you've encountered and regain your trust in Metrofibre.
Kind Regards
Marilize
MetroFibre Networx's reply09 Oct 2023, 10:57
Official
Dear Stacey
I would like to begin by extending my sincerest apologies for the ongoing issues you have encountered. Your feedback is of utmost importance to us, and I genuinely regret the frustration and inconvenience this situation has caused you.
I understand the frustration you have expressed regarding your interactions with our support team, and I want to assure you that your concerns are being taken very seriously. Your satisfaction is our primary goal, and we are fully committed to resolving these issues promptly.
To address your concerns and expedite the resolution process, we have initiated an immediate review of your case, involving our senior support team. They will conduct a thorough investigation into the recurring problems you've been facing and take the necessary actions to rectify them.
I sincerely apologize for any unmet promises and unreturned calls that you may have experienced during your interactions with us. This is not reflective of the level of service we aspire to provide, and we are committed to improving your experience.
We understand your frustration with ticket numbers and want to clarify that they are used to track and manage cases efficiently. However, our intent is not to use them as a means to dismiss your concerns. We value your feedback and want to ensure that you receive a resolution that goes beyond just a ticket number.
We genuinely appreciate your patience and understanding as we work to address these issues. Should you decide to proceed with the cancellation of your service, we respect your decision. However, our primary focus is on working diligently to resolve the problems you've encountered and regain your trust in Metrofibre.
Kind Regards
Marilize
I would like to begin by extending my sincerest apologies for the ongoing issues you have encountered. Your feedback is of utmost importance to us, and I genuinely regret the frustration and inconvenience this situation has caused you.
I understand the frustration you have expressed regarding your interactions with our support team, and I want to assure you that your concerns are being taken very seriously. Your satisfaction is our primary goal, and we are fully committed to resolving these issues promptly.
To address your concerns and expedite the resolution process, we have initiated an immediate review of your case, involving our senior support team. They will conduct a thorough investigation into the recurring problems you've been facing and take the necessary actions to rectify them.
I sincerely apologize for any unmet promises and unreturned calls that you may have experienced during your interactions with us. This is not reflective of the level of service we aspire to provide, and we are committed to improving your experience.
We understand your frustration with ticket numbers and want to clarify that they are used to track and manage cases efficiently. However, our intent is not to use them as a means to dismiss your concerns. We value your feedback and want to ensure that you receive a resolution that goes beyond just a ticket number.
We genuinely appreciate your patience and understanding as we work to address these issues. Should you decide to proceed with the cancellation of your service, we respect your decision. However, our primary focus is on working diligently to resolve the problems you've encountered and regain your trust in Metrofibre.
Kind Regards
Marilize