Bad customer service, billed for unused service

Item: MetroFibre Networx
Rating: 1
Author: llekotoko L

I wrote a review on 23 Nov 2023 at 07:56 am about the poor service and non-response of Metro Fibre. Subsequently, I requested that they cancel my account. I am receiving messages from them that the account is in arrears. An account I am not using and previously cancelled. They do not respond to emails. They have not collected their device. I am currently using Rain and have never experienced any issue since. I am not sure what the arrears is for. The service was prepaid with very poor connectivity. They do not respond to emails or customer requests.

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Replies (1)

MetroFibre Networx's replyOfficial

21 Aug 2025, 08:26

Dear lisbeth Lekotoko

Thank you for your feedback, and we understand how frustrating this experience has been for you.

We are currently reviewing your account and the cancellation request to determine what may have gone wrong and why you're still receiving arrears notifications. It’s clear that you’ve made several attempts to engage with us, and this matter deserves a thorough investigation.

Our team will look into this urgently and reach out to you directly with feedback and the next steps. We appreciate your patience and the opportunity to address this properly.

Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations

MetroFibre Networx's reply21 Aug 2025, 08:26

Official

Dear lisbeth Lekotoko

Thank you for your feedback, and we understand how frustrating this experience has been for you.

Our team will look into this urgently and reach out to you directly with feedback and the next steps. We appreciate your patience and the opportunity to address this properly.

Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations