Bad customer service and incorrect advertising on specials.

I am highly upset with the whole process so far with Metrofibre. I signed up on the latest special that is running and the service was supposed to be from 1 December. On signing up I filled in the debit order form for the money to be deducted monthly.

After the set up was complete I received an email stating that within the next few days the debit order would be taken off. Then about 5 days later I received the bill which was not for the discounted rate of the special, but instead for the full amount. I immediately questioned this and logged a ticket. I got a message to state that they get back to me.

I then on 15 December got an email stating that the credit has been issued and it needs signing off. All this time no debit order but when I queried I was told it will happen.

Then on 24 December at around 11am, our internet service was cut. The only way to get service back was to pay the full amount due which was the incorrect amount as the credit has still not been signed off.

Trying to get hold of anyone at Metrofibre is an issue as I held on the line for more than 30 minutes before I put down and tried to contact Tarryn who signed me up. She was on holiday and only after the service was back up she rep**** to say there was no problem with my account. Well there was no problem because I paid the incorrect amount due which was double what I was supposed to pay and then got the line re-instated.

This is really very bad service and I have just had to log a ticket again as the line keeps disconnecting during the course of the day and this is really frustrating when you are using streaming as your means of watching television.

And to date, 26 December, I have had no feedback on the credit on my account.