DP
Donovan P
1 reviews | Active since Mar 2012
12 Aug 2020, 09:04
bad customer service
0 % customer service,quick to do installations in your property and after that you get nowhere one blaming the other between them and mweb,2 weeks later still no fibre
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 Aug 2020, 10:18Good morning Donovan,
Thank you so much for your message. Kindly send us your full residential address, contact details, service ticket number and your account number with MWeb so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you so much for your message. Kindly send us your full residential address, contact details, service ticket number and your account number with MWeb so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply12 Aug 2020, 10:18
Official
Good morning Donovan,
Thank you so much for your message. Kindly send us your full residential address, contact details, service ticket number and your account number with MWeb so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
Thank you so much for your message. Kindly send us your full residential address, contact details, service ticket number and your account number with MWeb so that we can escalate this to the correct department.
Thank you,
The MetroFibre Team
DP
Donovan P's updateReviewer Update
14 Aug 2020, 15:30So after 2 technicians came out from 11 to 3, i get told its a problem on the main line and they cannot fix it,then today got told its a high voltage error on my line and that they would be coming out at 11,still no tech and still no solution, i strongly recommend that no one does bussines with you people
DP
Donovan P's update14 Aug 2020, 15:30
Reviewer Update
So after 2 technicians came out from 11 to 3, i get told its a problem on the main line and they cannot fix it,then today got told its a high voltage error on my line and that they would be coming out at 11,still no tech and still no solution, i strongly recommend that no one does bussines with you people
MetroFibre Networx's replyOfficial
14 Aug 2020, 15:38Good afternoon Donovan
Thank you for your message. We have escalated your message to the Key Accounts Department that will get in contact with you.
Thank you,
The MetroFibre Team
Thank you for your message. We have escalated your message to the Key Accounts Department that will get in contact with you.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply14 Aug 2020, 15:38
Official
Good afternoon Donovan
Thank you for your message. We have escalated your message to the Key Accounts Department that will get in contact with you.
Thank you,
The MetroFibre Team
Thank you for your message. We have escalated your message to the Key Accounts Department that will get in contact with you.
Thank you,
The MetroFibre Team