Bad Customer Service

I have been calling Metrofiber for a week now to ask for bank detial as we cant open there attachements there customer services is so bad very time you call your on hold for more the 2 hours or get cut off and if you ask for a call back they dont there finacial office is justlless there staff is justless i am sorry they need to go learn how to work with customers form there it people that nows better to work with people Yes they have good Fiber but bad customer Services