Bad customer service

Tebogo Mailula Ora This is the two people I talked to! I'm so fed up with Metro Fibre and the bad service! They promise you good service but it's a sh*t story! Still Metro Fibre is trying to deduct money from my account after I told them I would pay my account from my bank account into Metro Fibre account but noo, they ignore the clients and just do whatever they want!! Now they want to shut down my line because I reversed the money they deduct AFTER PAYING THEM they still want to deduct my money! Now they are sending me an email that there is money outstanding but there is no money outstanding because I'm paying my account but now all of a sudden there is R120 out due to reversing the money they want to deduct from my account after I already paid them! I DID NOT GIVE THEM PERMISSION TO DEDUCT MY MONEY FROM MY ACCOUNT BUT STILL THEY DO IT!!! AFTER A LOT OF PROMISES THAT THE ISSUE IS BEEN SORTED OUT , YET ANOTHER LIE, THEY JUST DO WHAT THEY WANT. I'm sick and tired of them and no wonder they have 2200 bad reviews because they are so quick to get their money but not helping clients!!! And the best part of it all when you call them they hang up the phone! IM FED UP !! I'm at a point that I want to take everything further because I'm up to here with Metro Fibre and the bad client service!!!!!