LM
Lwazi M
1 reviews | Active since Dec 2019
09 Feb 2026, 11:21
Bad customer service
I activated my account on the 26/01/26 at Metro fibre,it is still not installed and the was no resolution on it, I have been trying to contact them recently.They changes their tactics, by saying they will send someone, and now they say there is cable failure in my area of which was affected last week and is unresolved hence my neighbors says is working fine for them so who is the ****. This a complaint in one of their client in Kwathema 700 scheme
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MetroFibre Networx's replyOfficial
09 Feb 2026, 12:48Dear Lwazi,
Thank you for sharing your experience.
We understand how frustrating it is when an installation does not progress as expected and when communication is unclear. Your concern regarding the delayed installation and the conflicting information provided has been escalated for review. The team will assess the installation status, verify the reported cable issue in your area, and provide clear feedback on the next steps to move this forward.
We will be in touch to assist with an update as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
We understand how frustrating it is when an installation does not progress as expected and when communication is unclear. Your concern regarding the delayed installation and the conflicting information provided has been escalated for review. The team will assess the installation status, verify the reported cable issue in your area, and provide clear feedback on the next steps to move this forward.
We will be in touch to assist with an update as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Feb 2026, 12:48
Official
Dear Lwazi,
Thank you for sharing your experience.
We understand how frustrating it is when an installation does not progress as expected and when communication is unclear. Your concern regarding the delayed installation and the conflicting information provided has been escalated for review. The team will assess the installation status, verify the reported cable issue in your area, and provide clear feedback on the next steps to move this forward.
We will be in touch to assist with an update as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
We understand how frustrating it is when an installation does not progress as expected and when communication is unclear. Your concern regarding the delayed installation and the conflicting information provided has been escalated for review. The team will assess the installation status, verify the reported cable issue in your area, and provide clear feedback on the next steps to move this forward.
We will be in touch to assist with an update as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations