1 reviews | Active since Mar 2024
Bad customer service
I’m beyond frustrated with your service. It’s one issue after another, either there’s a constant service outage in my area or the connection is unbearably slow.
What’s even worse is the complete lack of effective support when I actually need help. I sent proof of payment to the finance department to restore my internet connection only to repeatedly receive the same generic response claiming they can’t locate my account and asking for my ID or account number without offering any real assistance or resolution.
Trying to get help through your support channels is just as bad. The AI agent is completely unhelpful, and despite repeatedly requesting to be transferred to a human consultant, that option never materializes.
This level of service is unacceptable. As a customer I deserve reliable connectivity and responsive, competent support not endless frustration and automated dead ends.
Thank you for sharing your experience in such detail.
We understand how exhausting it must be to deal with repeated service interruptions, slow connectivity, and the difficulty in getting meaningful assistance when you reach out. The situation you’ve described — particularly the challenges with account verification despite providing proof of payment, and the inability to reach a consultant — is not the level of service we aim to provide.
Your concerns have been taken seriously and will be escalated to the relevant teams for urgent review. This includes both the service stability in your area and the handling of your query by the finance and support channels. The experience with the automated responses and lack of resolution is being addressed to prevent further frustration.
A consultant will be assigned to your case to provide direct assistance and keep you updated on the progress.
We appreciate your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience in such detail.
We understand how exhausting it must be to deal with repeated service interruptions, slow connectivity, and the difficulty in getting meaningful assistance when you reach out. The situation you’ve described — particularly the challenges with account verification despite providing proof of payment, and the inability to reach a consultant — is not the level of service we aim to provide.
Your concerns have been taken seriously and will be escalated to the relevant teams for urgent review. This includes both the service stability in your area and the handling of your query by the finance and support channels. The experience with the automated responses and lack of resolution is being addressed to prevent further frustration.
A consultant will be assigned to your case to provide direct assistance and keep you updated on the progress.
We appreciate your patience while this matter is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations