SR
Stacey R
1 reviews | Active since Jul 2025
24 Jul 2025, 11:08
Bad customer service
Worst customer service we have ever experienced. Internet was suspended due to disputed technician call out fee, unable to get assistence from any department. Telkom has better customer service.
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MetroFibre Networx's replyOfficial
24 Jul 2025, 11:27Dear Stacey
Thank you for bringing your concerns to our attention.
Please be advised that we have escalated your query to our Finance Department and requested that they urgently investigate the matter regarding the disputed technician call-out fee. We have asked them to provide feedback as soon as possible.
We are closely monitoring the progress of your query and will ensure that you are kept updated accordingly. Your patience is sincerely appreciated as we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
Please be advised that we have escalated your query to our Finance Department and requested that they urgently investigate the matter regarding the disputed technician call-out fee. We have asked them to provide feedback as soon as possible.
We are closely monitoring the progress of your query and will ensure that you are kept updated accordingly. Your patience is sincerely appreciated as we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply24 Jul 2025, 11:27
Official
Dear Stacey
Thank you for bringing your concerns to our attention.
Please be advised that we have escalated your query to our Finance Department and requested that they urgently investigate the matter regarding the disputed technician call-out fee. We have asked them to provide feedback as soon as possible.
We are closely monitoring the progress of your query and will ensure that you are kept updated accordingly. Your patience is sincerely appreciated as we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
Please be advised that we have escalated your query to our Finance Department and requested that they urgently investigate the matter regarding the disputed technician call-out fee. We have asked them to provide feedback as soon as possible.
We are closely monitoring the progress of your query and will ensure that you are kept updated accordingly. Your patience is sincerely appreciated as we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations