MK
Monicque K
1 reviews | Active since Dec 2024
01 May 2026, 17:43
Bad customer service
Very bad customer service. Took my money now no wifi.
Helpful (0)
Replies (3)0
Replies (3)MK
Monicque K's updateReviewer Update
01 May 2026, 17:45I’m extremely disappointed with MetroFibre / Vumatel’s service.Our network has been down since yesterday, and trying to get assistance has been a nightmare. We spent the entire day calling, only to be stuck speaking to a robot that keeps asking the same questions, just to eventually say it can’t help and will transfer you to a human operator. After waiting 15 minutes, the call either gets dropped or you’re asked to leave your number for a callback that never happens.I also sent an email and received a ticket this morning, but still no feedback or resolution.What’s frustrating is this: if I miss a payment, I’m sure the service will be cut off immediately. But when there’s a fault on your side, customers are left waiting indefinitely with no communication. That’s not fair.Because of this outage, I lost a full day’s work and had to spend extra money buying mobile data for my entire household — almost the cost of half a month’s subscription.Customer service should not be this slow, especially when people depend on your service daily. This is unacceptable. Please do better.
MK
Monicque K's update01 May 2026, 17:45
Reviewer Update
I’m extremely disappointed with MetroFibre / Vumatel’s service.Our network has been down since yesterday, and trying to get assistance has been a nightmare. We spent the entire day calling, only to be stuck speaking to a robot that keeps asking the same questions, just to eventually say it can’t help and will transfer you to a human operator. After waiting 15 minutes, the call either gets dropped or you’re asked to leave your number for a callback that never happens.I also sent an email and received a ticket this morning, but still no feedback or resolution.What’s frustrating is this: if I miss a payment, I’m sure the service will be cut off immediately. But when there’s a fault on your side, customers are left waiting indefinitely with no communication. That’s not fair.Because of this outage, I lost a full day’s work and had to spend extra money buying mobile data for my entire household — almost the cost of half a month’s subscription.Customer service should not be this slow, especially when people depend on your service daily. This is unacceptable. Please do better.
MetroFibre Networx's replyOfficial
01 May 2026, 17:47Dear Monicque Kortje
Thank you for bringing this to our attention.
I understand how frustrating it is to have made a payment and still be without WiFi. This is not the level of service we aim to provide.
Your account has been escalated for urgent review to confirm the payment received and to restore your service as quickly as possible. The team is currently investigating the cause of the disruption to ensure it is resolved without further delay.
You will receive feedback shortly with an update on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
I understand how frustrating it is to have made a payment and still be without WiFi. This is not the level of service we aim to provide.
Your account has been escalated for urgent review to confirm the payment received and to restore your service as quickly as possible. The team is currently investigating the cause of the disruption to ensure it is resolved without further delay.
You will receive feedback shortly with an update on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 May 2026, 17:47
Official
Dear Monicque Kortje
Thank you for bringing this to our attention.
I understand how frustrating it is to have made a payment and still be without WiFi. This is not the level of service we aim to provide.
Your account has been escalated for urgent review to confirm the payment received and to restore your service as quickly as possible. The team is currently investigating the cause of the disruption to ensure it is resolved without further delay.
You will receive feedback shortly with an update on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
I understand how frustrating it is to have made a payment and still be without WiFi. This is not the level of service we aim to provide.
Your account has been escalated for urgent review to confirm the payment received and to restore your service as quickly as possible. The team is currently investigating the cause of the disruption to ensure it is resolved without further delay.
You will receive feedback shortly with an update on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MK
Monicque K's updateReviewer Update
01 May 2026, 18:08We did not miss a payment ever. Payment is not the problem . It's the service that just went down since yesterday. I would also like to know how you would assess me without my details. You don't even have my account number nor telephone number. Good luck with that.
MK
Monicque K's update01 May 2026, 18:08
Reviewer Update
We did not miss a payment ever. Payment is not the problem . It's the service that just went down since yesterday. I would also like to know how you would assess me without my details. You don't even have my account number nor telephone number. Good luck with that.