WH
Willem H
1 reviews | Active since Dec 2024
07 Dec 2024, 17:17
Bad customer service
This place has terrible support. 3 days no internet when you call they come with stories and promises of someone will call you back with in 30 to min min.
Well we called 11 am in the morning and someone will call shortly.
Called 4 pm again same story someone will call again
5pm call again to hold for 10min then get disconnected because its time to go home.
Really they need to step up there game..
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Replies (1)
MetroFibre Networx's replyOfficial
08 Dec 2024, 09:47Dear Willem
We sincerely apologize for the poor service and delay you have experienced in resolving your connectivity issue. This is certainly not the level of service we strive to deliver, and we deeply regret the inconvenience caused.
Your query is currently with our Maintenance department. We have requested that they prioritize your case and contact you as soon as possible to arrange an appointment. We are also actively monitoring the progress to ensure the matter is addressed promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. We will keep you updated with any progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the poor service and delay you have experienced in resolving your connectivity issue. This is certainly not the level of service we strive to deliver, and we deeply regret the inconvenience caused.
Your query is currently with our Maintenance department. We have requested that they prioritize your case and contact you as soon as possible to arrange an appointment. We are also actively monitoring the progress to ensure the matter is addressed promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. We will keep you updated with any progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Dec 2024, 09:47
Official
Dear Willem
We sincerely apologize for the poor service and delay you have experienced in resolving your connectivity issue. This is certainly not the level of service we strive to deliver, and we deeply regret the inconvenience caused.
Your query is currently with our Maintenance department. We have requested that they prioritize your case and contact you as soon as possible to arrange an appointment. We are also actively monitoring the progress to ensure the matter is addressed promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. We will keep you updated with any progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the poor service and delay you have experienced in resolving your connectivity issue. This is certainly not the level of service we strive to deliver, and we deeply regret the inconvenience caused.
Your query is currently with our Maintenance department. We have requested that they prioritize your case and contact you as soon as possible to arrange an appointment. We are also actively monitoring the progress to ensure the matter is addressed promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue. We will keep you updated with any progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations