BM
Boitumelo M
1 reviews | Active since Aug 2022
21 Nov 2023, 13:03
Bad customer service
My services have been suspended since 16:00 yesterday with no call no small no email and no call. My account is up to date and I have been ignored since then. They don’t have a turnaround , they can’t get ahold of accounts and I’m supposed to sit without a service I have paid for. I’ve been calling the whole day and NO ONE knows what the hell they are doing.
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Replies (2)BM
Boitumelo M's updateReviewer Update
21 Nov 2023, 14:01I have been on the call with them since 8am and have been waiting to speak to anyone in the accounts department. I have sent WhatsApp message, Instagram and called the whole day and my issue has not been resolved. I have been holding the line for 1 hour going on 2 now and the only people that answer are customer care and they too are clueless and RUDE. The accounts department is absolutely horrible at attending to customer needs.
BM
Boitumelo M's update21 Nov 2023, 14:01
Reviewer Update
I have been on the call with them since 8am and have been waiting to speak to anyone in the accounts department. I have sent WhatsApp message, Instagram and called the whole day and my issue has not been resolved. I have been holding the line for 1 hour going on 2 now and the only people that answer are customer care and they too are clueless and RUDE. The accounts department is absolutely horrible at attending to customer needs.
MetroFibre Networx's replyOfficial
21 Nov 2023, 16:47Dear Boitumelo
We sincerely apologize for the inconvenience you've experienced regarding the suspension of your services, and we understand the frustration this situation has caused. Your concerns are our top priority, and we have taken swift action to address this matter.
After a thorough review of your account, we can confirm that your services have been reinstated by our finance team.
We sincerely apologize for any inconvenience or confusion this situation may have caused. Our team is committed to improving our processes to prevent similar occurrences in the future.
If you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. We appreciate your understanding and thank you for bringing this to our attention.
Thank you for choosing MetroFibre, and we look forward to providing you with uninterrupted and reliable service going forward.
Best Wishes
Marilize
We sincerely apologize for the inconvenience you've experienced regarding the suspension of your services, and we understand the frustration this situation has caused. Your concerns are our top priority, and we have taken swift action to address this matter.
After a thorough review of your account, we can confirm that your services have been reinstated by our finance team.
We sincerely apologize for any inconvenience or confusion this situation may have caused. Our team is committed to improving our processes to prevent similar occurrences in the future.
If you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. We appreciate your understanding and thank you for bringing this to our attention.
Thank you for choosing MetroFibre, and we look forward to providing you with uninterrupted and reliable service going forward.
Best Wishes
Marilize
MetroFibre Networx's reply21 Nov 2023, 16:47
Official
Dear Boitumelo
We sincerely apologize for the inconvenience you've experienced regarding the suspension of your services, and we understand the frustration this situation has caused. Your concerns are our top priority, and we have taken swift action to address this matter.
After a thorough review of your account, we can confirm that your services have been reinstated by our finance team.
We sincerely apologize for any inconvenience or confusion this situation may have caused. Our team is committed to improving our processes to prevent similar occurrences in the future.
If you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. We appreciate your understanding and thank you for bringing this to our attention.
Thank you for choosing MetroFibre, and we look forward to providing you with uninterrupted and reliable service going forward.
Best Wishes
Marilize
We sincerely apologize for the inconvenience you've experienced regarding the suspension of your services, and we understand the frustration this situation has caused. Your concerns are our top priority, and we have taken swift action to address this matter.
After a thorough review of your account, we can confirm that your services have been reinstated by our finance team.
We sincerely apologize for any inconvenience or confusion this situation may have caused. Our team is committed to improving our processes to prevent similar occurrences in the future.
If you encounter any further issues or have additional concerns, please do not hesitate to reach out to us. We appreciate your understanding and thank you for bringing this to our attention.
Thank you for choosing MetroFibre, and we look forward to providing you with uninterrupted and reliable service going forward.
Best Wishes
Marilize