GN
Gcinile N
1 reviews | Active since Jan 2025
24 Jan 2025, 15:31
Bad customer service
Am not happy with their customer service, I requested an installation on the 16 of January they said it will be installed within 72hours today it’s the 24 of January and am still waiting. I called several time they put me on hold the drop the call while am still waiting or they tell me there is a technician assigned to me he’ll come within 72 hours then no communication after.
Am not happy at all and am ****ed. I called again yesterday still didn’t get help they just drop the call.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
24 Jan 2025, 15:52Dear Gcinile,
Thank you for sharing your concerns with us. We understand the importance of having your installation completed promptly and the frustration delays can cause.
We have escalated your concerns to our Installations Management Team to review your order and provide urgent feedback on its progress. Rest assured, we are prioritizing this matter, and we will be in contact with you as soon as we receive further updates.
We appreciate your patience and understanding as we work to resolve this for you.
Best regards,
MetroFibre Complaints & Escalations
Thank you for sharing your concerns with us. We understand the importance of having your installation completed promptly and the frustration delays can cause.
We have escalated your concerns to our Installations Management Team to review your order and provide urgent feedback on its progress. Rest assured, we are prioritizing this matter, and we will be in contact with you as soon as we receive further updates.
We appreciate your patience and understanding as we work to resolve this for you.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Jan 2025, 15:52
Official
Dear Gcinile,
Thank you for sharing your concerns with us. We understand the importance of having your installation completed promptly and the frustration delays can cause.
We have escalated your concerns to our Installations Management Team to review your order and provide urgent feedback on its progress. Rest assured, we are prioritizing this matter, and we will be in contact with you as soon as we receive further updates.
We appreciate your patience and understanding as we work to resolve this for you.
Best regards,
MetroFibre Complaints & Escalations
Thank you for sharing your concerns with us. We understand the importance of having your installation completed promptly and the frustration delays can cause.
We have escalated your concerns to our Installations Management Team to review your order and provide urgent feedback on its progress. Rest assured, we are prioritizing this matter, and we will be in contact with you as soon as we receive further updates.
We appreciate your patience and understanding as we work to resolve this for you.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
27 Jan 2025, 15:15 Thank you for reaching out. We sincerely apologize for the delay. I understand your frustration, and I’ll escalate this matter to ensure you receive the necessary feedback as soon as possible. We appreciate your patience, and someone from our team will be in contact with you shortly to resolve this.
MetroFibre Networx's reply27 Jan 2025, 15:15
Official
Thank you for reaching out. We sincerely apologize for the delay. I understand your frustration, and I’ll escalate this matter to ensure you receive the necessary feedback as soon as possible. We appreciate your patience, and someone from our team will be in contact with you shortly to resolve this.