Bad Customer service

Ticket num: 11 December 520792

We logged a ticket on the 11 December that our fibre is VERY slow, the ticket number:520792, we spoke to various people at Metrofibre go, our fibre is now not working, our cameras on our house is connected on our fibre so if the fibre is off so are our cameras, we sat on the phone with them half of the day and it's still not working, the lady said it's working on their side so she will keep the ticket open because i told her our TV's and cameras are still not connecting, it's really bad service that a customer has to try and fix a problem and that they won't even send someone out to come and have a look, we have been working from home with a VERY slow fibre for 2 months now because we know that when we log a call we have to fix it ourselves with someone trying to explain what to do, they wont send someone to come and gave a look, this is something we pay a lot of money for it's not for free.