dM
delta M
1 reviews | Active since Dec 2020
07 Mar 2025, 10:25
Bad customer service 😔
Customer service is extremely poor.I've been in contact with them for over a week because I'm moving to a new place.My debit order went through for this which means I paid and I've already moved to my new place with a router that's not even working .They promise to come on a certain day and end up not showing up.I'm basically paying for nothing because my router is not working .Highly disappointed.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Mar 2025, 10:40Dear Delta,
Thank you for bringing your concerns to our attention and for giving us the opportunity to assist you.
The activation of your service at your new residence is currently delayed due to a physical fibre issue. We have escalated this matter to our maintenance team for urgent attendance and resolution so that we can proceed with activating your service as soon as possible.
We understand the importance of having a stable connection, and we will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for giving us the opportunity to assist you.
The activation of your service at your new residence is currently delayed due to a physical fibre issue. We have escalated this matter to our maintenance team for urgent attendance and resolution so that we can proceed with activating your service as soon as possible.
We understand the importance of having a stable connection, and we will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Mar 2025, 10:40
Official
Dear Delta,
Thank you for bringing your concerns to our attention and for giving us the opportunity to assist you.
The activation of your service at your new residence is currently delayed due to a physical fibre issue. We have escalated this matter to our maintenance team for urgent attendance and resolution so that we can proceed with activating your service as soon as possible.
We understand the importance of having a stable connection, and we will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for giving us the opportunity to assist you.
The activation of your service at your new residence is currently delayed due to a physical fibre issue. We have escalated this matter to our maintenance team for urgent attendance and resolution so that we can proceed with activating your service as soon as possible.
We understand the importance of having a stable connection, and we will keep you updated on the progress.
Best regards,
Marilize
MetroFibre Complaints & Escalations
dM
delta M's updateReviewer Update
07 Mar 2025, 10:51I've been waiting for too long and I'm using smart TV meaning I can't watch tV
Can the matter be resolved today please
Can the matter be resolved today please
dM
delta M's update07 Mar 2025, 10:51
Reviewer Update
I've been waiting for too long and I'm using smart TV meaning I can't watch tV
Can the matter be resolved today please
Can the matter be resolved today please
MetroFibre Networx's replyOfficial
07 Mar 2025, 11:11Dear Delta,
We have raised the matter with the relevant team for urgent assistance, and we will be in contact with updates as they become available.
We understand the importance of resolving this quickly and appreciate your patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We have raised the matter with the relevant team for urgent assistance, and we will be in contact with updates as they become available.
We understand the importance of resolving this quickly and appreciate your patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Mar 2025, 11:11
Official
Dear Delta,
We have raised the matter with the relevant team for urgent assistance, and we will be in contact with updates as they become available.
We understand the importance of resolving this quickly and appreciate your patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We have raised the matter with the relevant team for urgent assistance, and we will be in contact with updates as they become available.
We understand the importance of resolving this quickly and appreciate your patience.
Best regards,
Marilize
MetroFibre Complaints & Escalations