TM
Tshidiso M
1 reviews | Active since Jul 2025
27 Feb 2026, 06:05
Bad customer communication
We reported that cable was cutted from outside my yard on the 1st of Jan 2026,technicians only came on the 12th and paid for month without receiving any wifi or services.Due the fact we never got solution from MetroFibre ,we terminated their services and requested a refund on the 23rd January 2026 till today no refund has been processed. When you call they give a new ticket without solving initial ticket, calls are never returned and not answered appropriately. Customer service its so bad .
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MetroFibre Networx's replyOfficial
27 Feb 2026, 09:12Dear Tshidiso
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have escalated this matter to the relevant department for urgent investigation and assistance. They have been requested to review the full history of the fault, billing, and refund request to ensure the matter is addressed appropriately.
Feedback will be provided to you as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have escalated this matter to the relevant department for urgent investigation and assistance. They have been requested to review the full history of the fault, billing, and refund request to ensure the matter is addressed appropriately.
Feedback will be provided to you as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Feb 2026, 09:12
Official
Dear Tshidiso
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have escalated this matter to the relevant department for urgent investigation and assistance. They have been requested to review the full history of the fault, billing, and refund request to ensure the matter is addressed appropriately.
Feedback will be provided to you as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration and inconvenience you have experienced.
Please be advised that we have escalated this matter to the relevant department for urgent investigation and assistance. They have been requested to review the full history of the fault, billing, and refund request to ensure the matter is addressed appropriately.
Feedback will be provided to you as soon as it is received from the responsible team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations