HVDW
Hans Van Der Walt
1 reviews | Active since Jul 2023
10 Dec 2023, 09:25
Bad customer care
Internet of since Thursday 7 December 2023. Consultants put phone down in your ear, promise to phone back with no success, blame load shedding?, Nobody can give clear answer on problem. Managed to get ticket registered yesterday for first time. The customer care when there is problem is very, very bad Area Woodgrange, Hibberdene KZN
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MetroFibre Networx's replyOfficial
11 Dec 2023, 10:29Dear Hans
We sincerely apologize for the inconvenience you've experienced with your internet service. We understand the importance of a reliable connection, and we appreciate your patience as we worked to address the issue.
Upon investigation by our maintenance team, we identified a physical fibre fault that was affecting your service. We are pleased to inform you that the necessary repairs have been completed, and we can confirm that your service is back up and running with optimal readings.
We deeply regret any frustration caused during this period, and we appreciate your understanding. If you have any further concerns or encounter any issues, please do not hesitate to contact our customer support team. We are here to assist you and ensure the continued reliability of your internet service.
Thank you for choosing MetroFibre, and we look forward to providing you with a seamless and uninterrupted service going forward.
Best Regards,
Marilize
We sincerely apologize for the inconvenience you've experienced with your internet service. We understand the importance of a reliable connection, and we appreciate your patience as we worked to address the issue.
Upon investigation by our maintenance team, we identified a physical fibre fault that was affecting your service. We are pleased to inform you that the necessary repairs have been completed, and we can confirm that your service is back up and running with optimal readings.
We deeply regret any frustration caused during this period, and we appreciate your understanding. If you have any further concerns or encounter any issues, please do not hesitate to contact our customer support team. We are here to assist you and ensure the continued reliability of your internet service.
Thank you for choosing MetroFibre, and we look forward to providing you with a seamless and uninterrupted service going forward.
Best Regards,
Marilize
MetroFibre Networx's reply11 Dec 2023, 10:29
Official
Dear Hans
We sincerely apologize for the inconvenience you've experienced with your internet service. We understand the importance of a reliable connection, and we appreciate your patience as we worked to address the issue.
Upon investigation by our maintenance team, we identified a physical fibre fault that was affecting your service. We are pleased to inform you that the necessary repairs have been completed, and we can confirm that your service is back up and running with optimal readings.
We deeply regret any frustration caused during this period, and we appreciate your understanding. If you have any further concerns or encounter any issues, please do not hesitate to contact our customer support team. We are here to assist you and ensure the continued reliability of your internet service.
Thank you for choosing MetroFibre, and we look forward to providing you with a seamless and uninterrupted service going forward.
Best Regards,
Marilize
We sincerely apologize for the inconvenience you've experienced with your internet service. We understand the importance of a reliable connection, and we appreciate your patience as we worked to address the issue.
Upon investigation by our maintenance team, we identified a physical fibre fault that was affecting your service. We are pleased to inform you that the necessary repairs have been completed, and we can confirm that your service is back up and running with optimal readings.
We deeply regret any frustration caused during this period, and we appreciate your understanding. If you have any further concerns or encounter any issues, please do not hesitate to contact our customer support team. We are here to assist you and ensure the continued reliability of your internet service.
Thank you for choosing MetroFibre, and we look forward to providing you with a seamless and uninterrupted service going forward.
Best Regards,
Marilize