AM
Anesh M
1 reviews | Active since Apr 2026
21 Apr 2026, 22:24
Bad Customer and Support Service - Wifi down
Hi Metro fibre Support, My wifi is down from the 17 April 2026 uptil now 21/04/26. My wife and I have sent numerous emails, phone calls and whatsapp, but no help has been rendered yet. I even drove to the Umhlanga branch and spoke to a lady who has still not sorted out the problem. This is horrible customer service. Could you please sort this matter as soon as possible. Mr A Mansingh
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
22 Apr 2026, 08:35Dear Mr Mansingh,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our WiFi/LAN Department to urgently investigate the issue on your line and assist in restoring your service. They will be in contact with you to provide feedback and further assistance.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our WiFi/LAN Department to urgently investigate the issue on your line and assist in restoring your service. They will be in contact with you to provide feedback and further assistance.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 Apr 2026, 08:35
Official
Dear Mr Mansingh,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our WiFi/LAN Department to urgently investigate the issue on your line and assist in restoring your service. They will be in contact with you to provide feedback and further assistance.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our WiFi/LAN Department to urgently investigate the issue on your line and assist in restoring your service. They will be in contact with you to provide feedback and further assistance.
We appreciate your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations