TN
Thulisile N
1 reviews | Active since Jul 2022
14 Nov 2023, 19:24
Bad customer and network service
I'm do sick and tired we always paying for full month service but we only get to enjoy it for 1week everything you log a complain they don't assist you they keep telling you same thing
Worst fiber to use
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Replies (1)
MetroFibre Networx's replyOfficial
15 Nov 2023, 10:07Dear Thulisile
We sincerely apologize for the inconvenience you've been experiencing with your MetroFibre service. We understand the importance of a reliable internet connection, and we are committed to resolving the difficulties you've encountered.
To provide you with effective assistance, we would like to conduct further troubleshooting to identify and address the root cause of the connectivity issues you've reported. We assure you that your concerns are a top priority for us.
To proceed with the troubleshooting process, we kindly ask for your cooperation. Please expect an email from us shortly, where we will guide you through specific steps and gather additional information about your setup. This will help our team to pinpoint the issue and take the necessary actions to resolve it.
We appreciate your patience and understanding as we work to improve your experience with MetroFibre. Our goal is to ensure you receive the reliable and uninterrupted service you deserve.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've been experiencing with your MetroFibre service. We understand the importance of a reliable internet connection, and we are committed to resolving the difficulties you've encountered.
To provide you with effective assistance, we would like to conduct further troubleshooting to identify and address the root cause of the connectivity issues you've reported. We assure you that your concerns are a top priority for us.
To proceed with the troubleshooting process, we kindly ask for your cooperation. Please expect an email from us shortly, where we will guide you through specific steps and gather additional information about your setup. This will help our team to pinpoint the issue and take the necessary actions to resolve it.
We appreciate your patience and understanding as we work to improve your experience with MetroFibre. Our goal is to ensure you receive the reliable and uninterrupted service you deserve.
Kind Regards
Marilize
MetroFibre Networx's reply15 Nov 2023, 10:07
Official
Dear Thulisile
We sincerely apologize for the inconvenience you've been experiencing with your MetroFibre service. We understand the importance of a reliable internet connection, and we are committed to resolving the difficulties you've encountered.
To provide you with effective assistance, we would like to conduct further troubleshooting to identify and address the root cause of the connectivity issues you've reported. We assure you that your concerns are a top priority for us.
To proceed with the troubleshooting process, we kindly ask for your cooperation. Please expect an email from us shortly, where we will guide you through specific steps and gather additional information about your setup. This will help our team to pinpoint the issue and take the necessary actions to resolve it.
We appreciate your patience and understanding as we work to improve your experience with MetroFibre. Our goal is to ensure you receive the reliable and uninterrupted service you deserve.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've been experiencing with your MetroFibre service. We understand the importance of a reliable internet connection, and we are committed to resolving the difficulties you've encountered.
To provide you with effective assistance, we would like to conduct further troubleshooting to identify and address the root cause of the connectivity issues you've reported. We assure you that your concerns are a top priority for us.
To proceed with the troubleshooting process, we kindly ask for your cooperation. Please expect an email from us shortly, where we will guide you through specific steps and gather additional information about your setup. This will help our team to pinpoint the issue and take the necessary actions to resolve it.
We appreciate your patience and understanding as we work to improve your experience with MetroFibre. Our goal is to ensure you receive the reliable and uninterrupted service you deserve.
Kind Regards
Marilize