RT
Rina T
1 reviews | Active since Jun 2019
16 Jan 2026, 10:57
Bad credit management
This company have been calling and sending me threatening mails and sms's, to settle an account that is not mine, and they threaten to black list my credit record if I don't settle. The account in question is an account for "JANA PARK" housing complex, and not mine, however they keep threatening me. Their so called contract is unsigned, and only names have been typed into that space.
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MetroFibre Networx's replyOfficial
16 Jan 2026, 11:26Dear Rina
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience caused by the communication you have received.
We would like to advise that your query has been escalated to our Finance department, and they have been requested to urgently investigate the matter relating to the account in question. The team will review the details and provide you with feedback once the investigation has been completed.
Please be assured that we are taking this matter seriously and will continue to follow up internally until a resolution is reached.
Thank you for your patience and for allowing us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience caused by the communication you have received.
We would like to advise that your query has been escalated to our Finance department, and they have been requested to urgently investigate the matter relating to the account in question. The team will review the details and provide you with feedback once the investigation has been completed.
Please be assured that we are taking this matter seriously and will continue to follow up internally until a resolution is reached.
Thank you for your patience and for allowing us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Jan 2026, 11:26
Official
Dear Rina
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience caused by the communication you have received.
We would like to advise that your query has been escalated to our Finance department, and they have been requested to urgently investigate the matter relating to the account in question. The team will review the details and provide you with feedback once the investigation has been completed.
Please be assured that we are taking this matter seriously and will continue to follow up internally until a resolution is reached.
Thank you for your patience and for allowing us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience caused by the communication you have received.
We would like to advise that your query has been escalated to our Finance department, and they have been requested to urgently investigate the matter relating to the account in question. The team will review the details and provide you with feedback once the investigation has been completed.
Please be assured that we are taking this matter seriously and will continue to follow up internally until a resolution is reached.
Thank you for your patience and for allowing us the opportunity to assist.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations