LK
Lihane K
1 reviews | Active since Jan 2022
21 Jan 2022, 15:08
Bad costumer experience
I logged a complaint on the 18th of October 2021 with regards to bad installation of the fiber cables in my yard. Spoken to 2 consultants since and a manager, phoning them weekly. Nobody comes back with any feedback
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
21 Jan 2022, 15:27Good day Lihane
We sincerely apologize for all the inconvenience caused.
Kindly be advised that we have escalated your query to our TP installations department and requested them to prioritise your query.
Kindly expect a call from one of our technicians.
Kind Regards
MetroFibre
We sincerely apologize for all the inconvenience caused.
Kindly be advised that we have escalated your query to our TP installations department and requested them to prioritise your query.
Kindly expect a call from one of our technicians.
Kind Regards
MetroFibre
Best regards,
MetroFibre Networx's reply21 Jan 2022, 15:27
Official
Good day Lihane
We sincerely apologize for all the inconvenience caused.
Kindly be advised that we have escalated your query to our TP installations department and requested them to prioritise your query.
Kindly expect a call from one of our technicians.
Kind Regards
MetroFibre
We sincerely apologize for all the inconvenience caused.
Kindly be advised that we have escalated your query to our TP installations department and requested them to prioritise your query.
Kindly expect a call from one of our technicians.
Kind Regards
MetroFibre
Best regards,
LK
Lihane K's updateReviewer Update
21 Jan 2022, 15:53Thank you for your response
With all due respect, I have heard that before- the apologies and the escalation, more than 3 times... I would like to know by when I will receive real feedback and when they will be able to repair the cable.
Kind regards
With all due respect, I have heard that before- the apologies and the escalation, more than 3 times... I would like to know by when I will receive real feedback and when they will be able to repair the cable.
Kind regards
LK
Lihane K's update21 Jan 2022, 15:53
Reviewer Update
Thank you for your response
With all due respect, I have heard that before- the apologies and the escalation, more than 3 times... I would like to know by when I will receive real feedback and when they will be able to repair the cable.
Kind regards
With all due respect, I have heard that before- the apologies and the escalation, more than 3 times... I would like to know by when I will receive real feedback and when they will be able to repair the cable.
Kind regards
MetroFibre Networx's replyOfficial
21 Jan 2022, 16:17Good day Lihane
As per our telephonic conversation, kindly be advised that we still are waiting for an update from our TP installations and the maintenance team.
We will provide you with feedback soon.
Kind Regards
MetroFibre
As per our telephonic conversation, kindly be advised that we still are waiting for an update from our TP installations and the maintenance team.
We will provide you with feedback soon.
Kind Regards
MetroFibre
Best regards,
MetroFibre Networx's reply21 Jan 2022, 16:17
Official
Good day Lihane
As per our telephonic conversation, kindly be advised that we still are waiting for an update from our TP installations and the maintenance team.
We will provide you with feedback soon.
Kind Regards
MetroFibre
As per our telephonic conversation, kindly be advised that we still are waiting for an update from our TP installations and the maintenance team.
We will provide you with feedback soon.
Kind Regards
MetroFibre
Best regards,