NS
Nonhlanhla S
1 reviews | Active since Oct 2023
20 Mar 2025, 13:16
Bad connectivity
Metrofiber has zero respect for its customers. I live in kwathema and for 6 weeks we have been experiencing bad internet connection the only thing they tell u to do is to log in ticket that they don't even bother to respond to. Why must I keep on paying for a service that I'm not getting? Think twice before using metrofiber
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
20 Mar 2025, 14:15Dear Nonhlanhla Sibanyoni,
Thank you for taking the time to speak with me earlier. I appreciate your patience and the opportunity to discuss your concerns.
I have escalated the issue to the relevant department for further investigation, and they will look into the matter as soon as possible. Please be assured that we are working on resolving the ongoing connectivity issue you're experiencing in Kwathima.
I understand your frustration with the service disruptions, and I sincerely apologize for the inconvenience you've faced. Your feedback is valuable, and I will continue to advocate on your behalf to ensure the matter is addressed promptly.
If you need any further assistance or have any updates, please don't hesitate to let me know.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to speak with me earlier. I appreciate your patience and the opportunity to discuss your concerns.
I have escalated the issue to the relevant department for further investigation, and they will look into the matter as soon as possible. Please be assured that we are working on resolving the ongoing connectivity issue you're experiencing in Kwathima.
I understand your frustration with the service disruptions, and I sincerely apologize for the inconvenience you've faced. Your feedback is valuable, and I will continue to advocate on your behalf to ensure the matter is addressed promptly.
If you need any further assistance or have any updates, please don't hesitate to let me know.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Mar 2025, 14:15
Official
Dear Nonhlanhla Sibanyoni,
Thank you for taking the time to speak with me earlier. I appreciate your patience and the opportunity to discuss your concerns.
I have escalated the issue to the relevant department for further investigation, and they will look into the matter as soon as possible. Please be assured that we are working on resolving the ongoing connectivity issue you're experiencing in Kwathima.
I understand your frustration with the service disruptions, and I sincerely apologize for the inconvenience you've faced. Your feedback is valuable, and I will continue to advocate on your behalf to ensure the matter is addressed promptly.
If you need any further assistance or have any updates, please don't hesitate to let me know.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to speak with me earlier. I appreciate your patience and the opportunity to discuss your concerns.
I have escalated the issue to the relevant department for further investigation, and they will look into the matter as soon as possible. Please be assured that we are working on resolving the ongoing connectivity issue you're experiencing in Kwathima.
I understand your frustration with the service disruptions, and I sincerely apologize for the inconvenience you've faced. Your feedback is valuable, and I will continue to advocate on your behalf to ensure the matter is addressed promptly.
If you need any further assistance or have any updates, please don't hesitate to let me know.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
NS
Nonhlanhla S's updateReviewer Update
28 Mar 2025, 10:39Still it's been 2 weeks now still you have not done anything to resolve this matter. Iam still with no internet yet you are busy telling me that you have escalated this matter. I really don't see you doing anything to help
NS
Nonhlanhla S's update28 Mar 2025, 10:39
Reviewer Update
Still it's been 2 weeks now still you have not done anything to resolve this matter. Iam still with no internet yet you are busy telling me that you have escalated this matter. I really don't see you doing anything to help
MetroFibre Networx's replyOfficial
28 Mar 2025, 11:14Dear Nonhlanhla,
We can confirm that your router swap request has been approved and prioritized with the relevant technician. Our team is working to ensure the swap is completed promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We can confirm that your router swap request has been approved and prioritized with the relevant technician. Our team is working to ensure the swap is completed promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Mar 2025, 11:14
Official
Dear Nonhlanhla,
We can confirm that your router swap request has been approved and prioritized with the relevant technician. Our team is working to ensure the swap is completed promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We can confirm that your router swap request has been approved and prioritized with the relevant technician. Our team is working to ensure the swap is completed promptly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
NS
Nonhlanhla S's updateReviewer Update
28 Mar 2025, 12:35Those technicians haven't called to schedule an appointment and we going on weekand it means I have to wait the following week again with no help. So it means in the meantime I must use my money again to be connected in other ways since iam working from home. This is really unfair
NS
Nonhlanhla S's update28 Mar 2025, 12:35
Reviewer Update
Those technicians haven't called to schedule an appointment and we going on weekand it means I have to wait the following week again with no help. So it means in the meantime I must use my money again to be connected in other ways since iam working from home. This is really unfair
NS
Nonhlanhla S's updateReviewer Update
28 Mar 2025, 17:09Thank you to Mthokozisi dhlamini he was able to stay on the line with me for about an hour just to help me to be connected to the internet after tow weeks struggling .dhlamini I thank you
NS
Nonhlanhla S's update28 Mar 2025, 17:09
Reviewer Update
Thank you to Mthokozisi dhlamini he was able to stay on the line with me for about an hour just to help me to be connected to the internet after tow weeks struggling .dhlamini I thank you
MetroFibre Networx's replyOfficial
28 Mar 2025, 17:15We are thrilled to hear that Mthokozisi Dhlamini was able to assist you and resolve your internet connection issue. His dedication to staying on the line with you for an hour to ensure everything was sorted is exactly the level of service we strive for. We’ll be sure to pass along your kind words to Mthokozisi.Thank you again for your feedback, and we’re glad we could help you get back online!
MetroFibre Networx's reply28 Mar 2025, 17:15
Official
We are thrilled to hear that Mthokozisi Dhlamini was able to assist you and resolve your internet connection issue. His dedication to staying on the line with you for an hour to ensure everything was sorted is exactly the level of service we strive for. We’ll be sure to pass along your kind words to Mthokozisi.Thank you again for your feedback, and we’re glad we could help you get back online!