Bad communication and billing system

My experience with this company has been horrible. They have absolutely no idea on how to track their billing and their communication is **********. As a result they keep switching off my Wi-Fi whereas I have paid an extra month. They eventually found my payment said they allocated it to my account but still want me to pay and switch off my Wi-Fi. I’ve been calling and emailing them with no resolve. They take weeks if not months to respond to emails and when they do respond there’s no proper explanation. If you have an alternative fibre source use that don’t use these guys they are just horrible!