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nG
nokuthula G

1 reviews | Active since Nov 2013

28 Dec 2022, 19:45

Bad cnnection

I’ve been reporting the network issue but the problem is not resolved. I work from home and thats the reson why I need wifi but now I can even make teams calls the network is terrible. Its always buffering even when I try to send a whatsapp text. It take long to load, this make it hard for me to respond to my chats and joining meetings is impossible. I’ve done the test I was asked to do but I didn’t get a response after that. I keep losing the 5g connection everytime the power goes off and it has to be reconfigured. Thats something I don’t understand and normally thats the connection that works better than 4g for some odd reason. I want this resolved with immediate effect or cancel the contract so that I can find a service provider that can give me the service I want

0
Replies (20)
MetroFibre Networx
MetroFibre Networx's reply28 Dec 2022, 20:36
Official
Dear Nokuthula

We send our sincere apologies.

Please note that one of our agents will be in contact with you in the morning.

Kind Regards

Metrofibre
Shannen

Best regards,

MetroFibre Networx
MetroFibre Networx's reply31 Dec 2022, 09:11
Official
Dear Nokuthula

Please not that I have tried to be in contact with you but you are currently unreachable.

Please advise when you are available.

Kind Regards

MetroFibre
Shannen

Best regards,

nG
nokuthula G's update03 Jan 2023, 14:58
Reviewer Update
Hi Shannen

I’m available now you can call anytime.

Regards
Nokuthula
MetroFibre Networx
MetroFibre Networx's reply03 Jan 2023, 15:07
Official
Thank you I will do so

Kind Regards 
MetroFibre

Best regards,

MetroFibre Networx
MetroFibre Networx's reply03 Jan 2023, 15:07
Official
Dear Nokuthula

Thank you for taking the time to answer my call.

There is definitely a problem with your WhatsApp and not the internet, there must be a setting that has been activated that you can only do WhatsApp calls over mobile data and not Wi-Fi.

I would suggest that you delete the app and reinstall the app and see if that wont fix the problem.

Thank you.

Kind Regards

MetroFibre
Shannen 

Best regards,

nG
nokuthula G's update03 Jan 2023, 18:23
Reviewer Update
I’m still wating for help. The support person said she was going to call me back on whatapp but that didn’t happen. As mentioned whatapp calls work on my other SP data card but it doesn’t work on fibre. The problem is not whats app. I even uninstalled and reinstalled but its still now working
MetroFibre Networx
MetroFibre Networx's reply03 Jan 2023, 21:47
Official
Good Day Nokuthula

We have re-configured your line and re-boot the router.

Please monitor it for tonight and we will check in again with you in the morning via phone call to check if it was stable and connected during the night.

Kind Regards,
Siboniso Sibisi
Metrofibre

Best regards,

nG
nokuthula G's update04 Jan 2023, 07:57
Reviewer Update
I’ve monitored as requested but nothing has changed.
MetroFibre Networx
MetroFibre Networx's reply04 Jan 2023, 15:08
Official
Good Day Nokuthula

Thank you for your feedback.

Kind Regards,
Metrofibre

Best regards,

nG
nokuthula G's update04 Jan 2023, 23:38
Reviewer Update
Does this mean you are not able to fix the problem with whatsapp calls on wifi? The problem is resolved.
MetroFibre Networx
MetroFibre Networx's reply05 Jan 2023, 10:35
Official
Dear Nokuthula

Please kindly be advised that it is not a Wi-Fi issue but unfortunately a WhatsApp issue.

We do apologize for all the inconvenience caused. 

Kind Regards

MetroFibre
Shannen


Best regards,

nG
nokuthula G's update05 Jan 2023, 10:38
Reviewer Update
As I previously said its not whatsapp. It works fine if I’m not connected to wifi. The problem is making calls when I’m connected to wifi. If you can’t resolve the issue just say so and I’ll find a service provider who can
MetroFibre Networx
MetroFibre Networx's reply05 Jan 2023, 13:05
Official
Dear Nokuthula

Please can you kindly look into your settings and ensure that the option has been selected to call on WhatsApp over Wi-Fi.

Thank you.

Kind Regards

MetroFibre
Shannen

Best regards,

nG
nokuthula G's update05 Jan 2023, 13:10
Reviewer Update
Unfortunately I cant attach a screenshot here but I did check that when the 1st technician contacted me and option is on
MetroFibre Networx
MetroFibre Networx's reply05 Jan 2023, 13:35
Official
Dear Nokuthula

Please can you kindly email us the error the message with the Wi-Fi calling on WhatsApp that doesn't want to work.

Thank you.

Kind Regards

MetroFibre.
Shannen 

Best regards,

nG
nokuthula G's update05 Jan 2023, 13:41
Reviewer Update
I’ve email a lot of screenshots on this email address ***. The time stamps are on the screenshots. Whatsapp stays on connecting when I receive a call and it doesn't come through. If I call someone else they also see the same message on their side
MetroFibre Networx
MetroFibre Networx's reply05 Jan 2023, 14:54
Official
Dear Nokuthula

Have you looked into your device settings and confirmed that all call settngs are your device is correct.

Thank you,

Have a great day.

Kind Regards

MetroFibre
Shannen

Best regards,

nG
nokuthula G's update05 Jan 2023, 15:01
Reviewer Update
I’ve rep**** to the email with the screenshots.
MetroFibre Networx
MetroFibre Networx's reply05 Jan 2023, 15:05
Official
Dear Nokuthula

Thank you.

Kind Regards

MetroFibre
Shannen

Best regards,

MetroFibre Networx
MetroFibre Networx's reply05 Jan 2023, 15:12
Official
Good Day

Thank you, we will have a look at them and assist.

Kind Regards,
Siboniso Sibisi
Metrofibre

Best regards,