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TM
Tshepo M

1 reviews | Active since Oct 2021

04 Apr 2022, 19:55

Bad bad service really bad

Poor poor service service agents always unaware of what's happening around them how could i report a change of address 15 days prior with follow ups in between but still nothing as it stands without internet for days and expected to pay for a line am not using everyone conveniently always forgets to update my ticket

0
Replies (6)
MetroFibre Networx
MetroFibre Networx's reply04 Apr 2022, 21:14
Official
Hi Tshepo

We understand your frustration and disappointment.

Kindly be advised that we will investigate to assist you accordingly.

Our customers are of utmost importance to us and we would like to help you with your issue that you have been experiencing.

Kind Regards
MetroFibre
TM
Tshepo M's update05 Apr 2022, 11:11
Reviewer Update
I would like to know how are you sorting this out when your agents keep messing up my order they send someone without the right equipment and am being told tomorrow this is really a bad service everyone is confused and does not seem like they have a clue what is going on and at the end of this we must pay for such a bad service
MetroFibre Networx
MetroFibre Networx's reply05 Apr 2022, 11:21
Official
Dear Tshepo,

I am following up on the change of address order.

Please note that one of our agents will be in contact with you shortly.

Kind regards
MetroFibre

TM
Tshepo M's update05 Apr 2022, 11:33
Reviewer Update
No one is taking any form of accountability from your company nobody knows or remembers anything everyone is confused i just wanna know what it the time line for installation just installation this has gone far too long now will i be reimbursed for the money am using to buy data daily while you guys are taking your sweet time deciding whether to install or not
MetroFibre Networx
MetroFibre Networx's reply05 Apr 2022, 11:41
Official
Hi Tshepo,

Kindly note that I am following up once I have feedback, I will revert.

Kind regards
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply05 Apr 2022, 13:12
Official
Hi Tshepo,

Thank you for taking our call,

I will keep you up to date regarding the TP installation.

Kind regards
MetroFibre.