MJ
Michelle J
1 reviews | Active since Oct 2013
13 Mar 2025, 12:56
BAD BAD SERVICE FROM METROFIBRE
WHAT A JOKE OF A COMPANY. I HAVE BEEN TRYING FOR THE LAST 7 DAYS TO GET MY FIBER LINE FIXED. THEY ARE THE HOLDER OF THE LINE, BUT WHEN YOU PHONE THEM, REFER ME BACK TO WEBAFRIC, AND THAT IS ALSO A USELESS COMPANY TO DEAL WITH. I SPOKE TO DERRICK JUST NOW, AND WHAT AN ATTITUDE HE HAS. HE SHOULD NOT WORK WITH CUSTOMERS. I HAVE BEEN VERY PATIENT WITH WEBAFRICA AND METROFIRE ON THIS, BUT IT SEEMS THAT SERVING THE CUSTOMER IS NOT A TOP PRIORITY FOR THEM ONLY EXCUSSES.
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MetroFibre Networx's replyOfficial
13 Mar 2025, 13:34Dear Michelle,
Thank you for bringing your concerns to our attention. We understand the urgency of the matter and want to assure you that your fault is being addressed by our maintenance team under fault ticket 638613.
An urgent scheduling request has been raised with the allocated contractor, and we have further escalated the matter with our Maintenance Management Team to ensure your connection is restored as a priority.
We will keep you updated on any progress, and should you require further assistance, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the urgency of the matter and want to assure you that your fault is being addressed by our maintenance team under fault ticket 638613.
An urgent scheduling request has been raised with the allocated contractor, and we have further escalated the matter with our Maintenance Management Team to ensure your connection is restored as a priority.
We will keep you updated on any progress, and should you require further assistance, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Mar 2025, 13:34
Official
Dear Michelle,
Thank you for bringing your concerns to our attention. We understand the urgency of the matter and want to assure you that your fault is being addressed by our maintenance team under fault ticket 638613.
An urgent scheduling request has been raised with the allocated contractor, and we have further escalated the matter with our Maintenance Management Team to ensure your connection is restored as a priority.
We will keep you updated on any progress, and should you require further assistance, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the urgency of the matter and want to assure you that your fault is being addressed by our maintenance team under fault ticket 638613.
An urgent scheduling request has been raised with the allocated contractor, and we have further escalated the matter with our Maintenance Management Team to ensure your connection is restored as a priority.
We will keep you updated on any progress, and should you require further assistance, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations