sM
sizakele M
1 reviews | Active since Jun 2025
04 Jun 2025, 12:48
BAD BAD SERVICE
I have had no network for the past 2 weeks, and whenever I call Metrofibre, they do not pick up their phone or answer after 30 minutes, leaving me on hold.
They gave me a ticket number, yet I have to call and check on how far my query is. I would love to cancel the subscription. I cannot be begging for assistance for the services that I pay for.
bad customer services, very bad
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
04 Jun 2025, 14:04Dear Sizakele
Thank you for your reaching out to us
We understand your frustration and sincerely acknowledge the inconvenience you’ve experienced. Please be assured that we have followed up with our Maintenance Department, and an appointment has been scheduled to attend to your query.
We are committed to resolving this matter as quickly as possible and appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your reaching out to us
We understand your frustration and sincerely acknowledge the inconvenience you’ve experienced. Please be assured that we have followed up with our Maintenance Department, and an appointment has been scheduled to attend to your query.
We are committed to resolving this matter as quickly as possible and appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Jun 2025, 14:04
Official
Dear Sizakele
Thank you for your reaching out to us
We understand your frustration and sincerely acknowledge the inconvenience you’ve experienced. Please be assured that we have followed up with our Maintenance Department, and an appointment has been scheduled to attend to your query.
We are committed to resolving this matter as quickly as possible and appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your reaching out to us
We understand your frustration and sincerely acknowledge the inconvenience you’ve experienced. Please be assured that we have followed up with our Maintenance Department, and an appointment has been scheduled to attend to your query.
We are committed to resolving this matter as quickly as possible and appreciate your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
sM
sizakele M's updateReviewer Update
06 Jun 2025, 08:48Good Day
I reported the bad service from MetroFibre on June 4, 2025, and minutes later, I was called and promised to resolve the query yesterday (5 June 2025). However, to my surprise, I haven't heard anything from them, let alone an update on the delay, and I am still down.
It's very difficult to get hold of the company stated above, as I always call and wait for about 30 minutes before getting help, the same help they keep telling me about.
Please cancel my subscription, as it makes zero sense that I have to be down for two weeks and still get an invoice via email after so many calls without getting assistance.
Poor service honestly!
I reported the bad service from MetroFibre on June 4, 2025, and minutes later, I was called and promised to resolve the query yesterday (5 June 2025). However, to my surprise, I haven't heard anything from them, let alone an update on the delay, and I am still down.
It's very difficult to get hold of the company stated above, as I always call and wait for about 30 minutes before getting help, the same help they keep telling me about.
Please cancel my subscription, as it makes zero sense that I have to be down for two weeks and still get an invoice via email after so many calls without getting assistance.
Poor service honestly!
sM
sizakele M's update06 Jun 2025, 08:48
Reviewer Update
Good Day
I reported the bad service from MetroFibre on June 4, 2025, and minutes later, I was called and promised to resolve the query yesterday (5 June 2025). However, to my surprise, I haven't heard anything from them, let alone an update on the delay, and I am still down.
It's very difficult to get hold of the company stated above, as I always call and wait for about 30 minutes before getting help, the same help they keep telling me about.
Please cancel my subscription, as it makes zero sense that I have to be down for two weeks and still get an invoice via email after so many calls without getting assistance.
Poor service honestly!
I reported the bad service from MetroFibre on June 4, 2025, and minutes later, I was called and promised to resolve the query yesterday (5 June 2025). However, to my surprise, I haven't heard anything from them, let alone an update on the delay, and I am still down.
It's very difficult to get hold of the company stated above, as I always call and wait for about 30 minutes before getting help, the same help they keep telling me about.
Please cancel my subscription, as it makes zero sense that I have to be down for two weeks and still get an invoice via email after so many calls without getting assistance.
Poor service honestly!
MetroFibre Networx's replyOfficial
06 Jun 2025, 13:22Dear Sizakele
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and frustration you’ve experienced.
We understand how disruptive this has been, especially after waiting for assistance and follow-up. Please be assured that your concern is being taken seriously — our team is currently on-site working to resolve the issue as a matter of urgency.
We are committed to restoring your service as quickly as possible and will ensure you are kept updated throughout the process. If you would prefer direct feedback or assistance, please feel free to share your contact details or reach out to us at ***.
Thank you for your patience and for giving us the opportunity to make this right.
Warm regards,
Phindile Msokwini
Team Leader – Complaints and Escalations
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and frustration you’ve experienced.
We understand how disruptive this has been, especially after waiting for assistance and follow-up. Please be assured that your concern is being taken seriously — our team is currently on-site working to resolve the issue as a matter of urgency.
We are committed to restoring your service as quickly as possible and will ensure you are kept updated throughout the process. If you would prefer direct feedback or assistance, please feel free to share your contact details or reach out to us at ***.
Thank you for your patience and for giving us the opportunity to make this right.
Warm regards,
Phindile Msokwini
Team Leader – Complaints and Escalations
MetroFibre Networx's reply06 Jun 2025, 13:22
Official
Dear Sizakele
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and frustration you’ve experienced.
We understand how disruptive this has been, especially after waiting for assistance and follow-up. Please be assured that your concern is being taken seriously — our team is currently on-site working to resolve the issue as a matter of urgency.
We are committed to restoring your service as quickly as possible and will ensure you are kept updated throughout the process. If you would prefer direct feedback or assistance, please feel free to share your contact details or reach out to us at ***.
Thank you for your patience and for giving us the opportunity to make this right.
Warm regards,
Phindile Msokwini
Team Leader – Complaints and Escalations
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and frustration you’ve experienced.
We understand how disruptive this has been, especially after waiting for assistance and follow-up. Please be assured that your concern is being taken seriously — our team is currently on-site working to resolve the issue as a matter of urgency.
We are committed to restoring your service as quickly as possible and will ensure you are kept updated throughout the process. If you would prefer direct feedback or assistance, please feel free to share your contact details or reach out to us at ***.
Thank you for your patience and for giving us the opportunity to make this right.
Warm regards,
Phindile Msokwini
Team Leader – Complaints and Escalations