BT
Brian T
1 reviews | Active since Jan 2021
19 Jan 2021, 08:27
Bad bad service
My account was cancelled and I was not aware of that. I called more than 5 times to have it reinstate as I had paid for the month of January 2021. Any company would be happy to have a cancellation revoked. Instead they gave me a run arround and none of their call agents ever call you back. Winning a customer back should be something to celebrate but this company instead of jumping at the opportunity they show their incompetence and lack of customer service. Spoke to more than 5 agents over 2 days and no one has resolved my problem after 2 days.
Helpful (0)
Replies (3)0
Replies (3)MetroFibre Networx's replyOfficial
19 Jan 2021, 08:54Good morning Brian,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply19 Jan 2021, 08:54
Official
Good morning Brian,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
BT
Brian T's updateReviewer Update
19 Jan 2021, 09:02LES 025
BT
Brian T's update19 Jan 2021, 09:02
Reviewer Update
LES 025
MetroFibre Networx's replyOfficial
19 Jan 2021, 14:07Good afternoon Brian,
We are glad that we could have been of assistance. We are looking forward to your ordeer and will action accordingly once received.
Enjoy your day,
The MetroFibre Team
We are glad that we could have been of assistance. We are looking forward to your ordeer and will action accordingly once received.
Enjoy your day,
The MetroFibre Team
MetroFibre Networx's reply19 Jan 2021, 14:07
Official
Good afternoon Brian,
We are glad that we could have been of assistance. We are looking forward to your ordeer and will action accordingly once received.
Enjoy your day,
The MetroFibre Team
We are glad that we could have been of assistance. We are looking forward to your ordeer and will action accordingly once received.
Enjoy your day,
The MetroFibre Team
