Bad Bad service

I have a fibre account with Herilink, a reseller for Home-connect who gets their fibre through Metro Fibre. My fibre has been down for 6 days and today will be the 7th day and Metro Fibre have still not resolved the issue nor have they sent through a technician to have a look at the problem. Home-connect has consistently followed up with them and still there's no resolve or any dispatch of a technician to sort out the problem. This is frustrating, we work from home, our kids home school and a lot of money have is being spent on data and calls from our own pockets. Their service has been terrible to say the least.