BAD BAD BAD - DISHONEST CUSTOMER SERVICE and SALES

Item: MetroFibre Networx
Rating: 1
Author: Jacque K

In March 2021 I took out a Metrofibre Contract with Vodacom, on requesting installation dates and times from Vodacom they referred me to Metrofibre which I started doing, going from they no nothing about the contract to yes we have you on our system to yes you are on our system but there is no fibre in your area to you will have it installed in the middle of April 2021 to e mails with a Fazana Hoosen at *** with promises of feedback etc etc to we apologies it has been escalated to our installations team and now we are back in the abyss - The Vodacom Metrofibre deal is worthless!!! look at your area on Vodacom Fibre is availble through them and metrofibre put that same address into metrofibre's website and it will tell you its not available but my issue has been escalated to the installation team --- ***!!!

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

22 Apr 2021, 10:21

Good Day

We kindly apologize for any inconvenience caused.

Kindly note that your area is still in projects phase and we estimate that the whole process should be completed by 05/05/2021 if everything goes according to schedule.

Thank you.
Kind regards Metrofibre

MetroFibre Networx's reply22 Apr 2021, 10:21

Official

Good Day

We kindly apologize for any inconvenience caused.

Kindly note that your area is still in projects phase and we estimate that the whole process should be completed by 05/05/2021 if everything goes according to schedule.

Thank you.
Kind regards Metrofibre

Jacque K's updateReviewer Update

22 Apr 2021, 10:36

And the dishonesty continues!! with me receiving a call from a Marcel on *** and a Mail Address of ***an saying I would receive a call from I hope not your robot that copied and pasted your company response telling me that this would be sorted by 29TH April 2021 does the left hand even know what the left hand is doing again the blatant Dishonesty!!!

Jacque K's update22 Apr 2021, 10:36

Reviewer Update

MetroFibre Networx's replyOfficial

22 Apr 2021, 18:25

Good Day

I trust my message finds you well,

Please kindly be advised that we do understand your frustration and we do apologize for all the inconvenience caused.

We have ask our relevant departments to assist and to provide an urgent update so that we can assist accordingly, thank you

Kind Regards
The MetroFibre Team

MetroFibre Networx's reply22 Apr 2021, 18:25

Official