TT
Trey T
1 reviews | Active since Nov 2023
21 Jun 2024, 15:17
.BAD ACTIVATION SYSTEM
They are quick to switch you off but when you have paid they take ages to turn your service on. I paid and have been waiting for ages for them to activate me . It sad realy
Helpful (0)
Replies (10)0
Replies (10)TT
Trey T's updateReviewer Update
21 Jun 2024, 16:19Service is still unactivated even after sending numerous emails . I have been patient with this provider but have had it
TT
Trey T's update21 Jun 2024, 16:19
Reviewer Update
Service is still unactivated even after sending numerous emails . I have been patient with this provider but have had it
MetroFibre Networx's replyOfficial
21 Jun 2024, 16:55Dear Trey
Your complaint has been well received and investigated.
Your proof of payment has been recived and it has been sent to our finance team for review. Kindly note that the proof of payment you have sent seems to be for February. However, we have asked the team to investigate and provide feedback so we can assist accordingly.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 311669 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Your complaint has been well received and investigated.
Your proof of payment has been recived and it has been sent to our finance team for review. Kindly note that the proof of payment you have sent seems to be for February. However, we have asked the team to investigate and provide feedback so we can assist accordingly.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 311669 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply21 Jun 2024, 16:55
Official
Dear Trey
Your complaint has been well received and investigated.
Your proof of payment has been recived and it has been sent to our finance team for review. Kindly note that the proof of payment you have sent seems to be for February. However, we have asked the team to investigate and provide feedback so we can assist accordingly.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 311669 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Your complaint has been well received and investigated.
Your proof of payment has been recived and it has been sent to our finance team for review. Kindly note that the proof of payment you have sent seems to be for February. However, we have asked the team to investigate and provide feedback so we can assist accordingly.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 311669 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Best regards,
TT
Trey T's updateReviewer Update
21 Jun 2024, 17:47I sent the June pop and you knpw that the error initially made was corrected but its obviously a chance for you to hide behind it
TT
Trey T's update21 Jun 2024, 17:47
Reviewer Update
I sent the June pop and you knpw that the error initially made was corrected but its obviously a chance for you to hide behind it
TT
Trey T's updateReviewer Update
21 Jun 2024, 19:32Close to 12 hours of no assistance .i do not recommend metrofibre to anyone that works from home . It is better to use a different service especially if you work from home .
TT
Trey T's update21 Jun 2024, 19:32
Reviewer Update
Close to 12 hours of no assistance .i do not recommend metrofibre to anyone that works from home . It is better to use a different service especially if you work from home .
TT
Trey T's updateReviewer Update
21 Jun 2024, 23:4524 hours now no service activation after i sent my June proof of payment.
As stated earlier dont use this service if you work from home . The level of not caring about their customers is beyond me . I see the other reviews and im shocked . I wish i checked before i got this service. Its the pits
As stated earlier dont use this service if you work from home . The level of not caring about their customers is beyond me . I see the other reviews and im shocked . I wish i checked before i got this service. Its the pits
TT
Trey T's update21 Jun 2024, 23:45
Reviewer Update
24 hours now no service activation after i sent my June proof of payment.
As stated earlier dont use this service if you work from home . The level of not caring about their customers is beyond me . I see the other reviews and im shocked . I wish i checked before i got this service. Its the pits
As stated earlier dont use this service if you work from home . The level of not caring about their customers is beyond me . I see the other reviews and im shocked . I wish i checked before i got this service. Its the pits
TT
Trey T's updateReviewer Update
22 Jun 2024, 08:15Hi everyone over 24 hours now still no activation. This is after making an instant payment and sending proof of payment which has been ignored
This is the worst service i tell you . *********** and does not care
This is the worst service i tell you . *********** and does not care
TT
Trey T's update22 Jun 2024, 08:15
Reviewer Update
Hi everyone over 24 hours now still no activation. This is after making an instant payment and sending proof of payment which has been ignored
This is the worst service i tell you . *********** and does not care
This is the worst service i tell you . *********** and does not care
TT
Trey T's updateReviewer Update
22 Jun 2024, 08:32I senr 3 June pops via email to show that a payment was made this was ignored by metrofibre . I work from home and this is frustrating now.
KEEP AWAY FROM THIS SERVICE.
KEEP AWAY FROM THIS SERVICE.
TT
Trey T's update22 Jun 2024, 08:32
Reviewer Update
I senr 3 June pops via email to show that a payment was made this was ignored by metrofibre . I work from home and this is frustrating now.
KEEP AWAY FROM THIS SERVICE.
KEEP AWAY FROM THIS SERVICE.
MetroFibre Networx's replyOfficial
22 Jun 2024, 08:46Good day Trey,
Thank you for bringing your concerns to our attention.
Please note that it took us time to assist as the proof of payment you initially sent was not correct. The new proof of payment has been sent to our finance team for review. As soon as they can confirm that the payment has been received, we will unsuspend your line. In the future, please try to make payments as soon as the invoices are received to avoid such delays and frustrations.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Once again, if you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 312075 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Please note that it took us time to assist as the proof of payment you initially sent was not correct. The new proof of payment has been sent to our finance team for review. As soon as they can confirm that the payment has been received, we will unsuspend your line. In the future, please try to make payments as soon as the invoices are received to avoid such delays and frustrations.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Once again, if you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 312075 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply22 Jun 2024, 08:46
Official
Good day Trey,
Thank you for bringing your concerns to our attention.
Please note that it took us time to assist as the proof of payment you initially sent was not correct. The new proof of payment has been sent to our finance team for review. As soon as they can confirm that the payment has been received, we will unsuspend your line. In the future, please try to make payments as soon as the invoices are received to avoid such delays and frustrations.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Once again, if you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 312075 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Please note that it took us time to assist as the proof of payment you initially sent was not correct. The new proof of payment has been sent to our finance team for review. As soon as they can confirm that the payment has been received, we will unsuspend your line. In the future, please try to make payments as soon as the invoices are received to avoid such delays and frustrations.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Once again, if you have any further questions or concerns, please don't hesitate to reach out to us by responding to ticket 312075 via email.
We're here to assist you every step of the way.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Best regards,
TT
Trey T's updateReviewer Update
22 Jun 2024, 10:12Its almost 48hours now with no service.
I have been given excuses upon excuses . METROFIBRE IS NOT RELIABLE
I have been given excuses upon excuses . METROFIBRE IS NOT RELIABLE
TT
Trey T's update22 Jun 2024, 10:12
Reviewer Update
Its almost 48hours now with no service.
I have been given excuses upon excuses . METROFIBRE IS NOT RELIABLE
I have been given excuses upon excuses . METROFIBRE IS NOT RELIABLE
MetroFibre Networx's replyOfficial
22 Jun 2024, 14:07Dear Trey
I trust you are well.
Please note that your services have been restored and the payment has been allocated.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
I trust you are well.
Please note that your services have been restored and the payment has been allocated.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply22 Jun 2024, 14:07
Official
Dear Trey
I trust you are well.
Please note that your services have been restored and the payment has been allocated.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
I trust you are well.
Please note that your services have been restored and the payment has been allocated.
Please accept our sincerest apologies for the difficulties you have faced with your fibre service and for any inconvenience or frustration this may have caused.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Phindile Msokwini
MetroFibre Complaints & Escalations
Best regards,