ON
Orylan N
1 reviews | Active since Mar 2026
21 Mar 2026, 10:52
Bad accounts management at metro fibre
I've had an issue with accounts on. Metro fibre where they failed to send me invoice to pay my fibre via eft it was then later cut and when I did find out it was cut I paid the wifi on the 28th of February for the month of. MARCH I was told by the accounts Agent the payment will be allocated for March and it I will only need to pay in April as it was their fault for failing to invoice me again calls. Are recorded and they refuse to go back and listen to the recording and get back to me it's going on for 4days or more I can't get work or anything done at home this is unacceptable and now they suspended my account I will not tolerate this I will take it further
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MetroFibre Networx's replyOfficial
21 Mar 2026, 10:54DearOrylan Naicker
Thank you for bringing this matter to our attention. We acknowledge the frustration caused by the billing issue and the impact the service suspension has had on your work and daily activities.
Your concerns regarding the invoice not being sent, the payment made on 28 February, and the communication received from our accounts agent have been noted. We will escalate this matter to our accounts team for urgent review, including verification of the payment allocation and the call recordings referenced.
Our priority is to ensure that your account is correctly updated and that any discrepancies are resolved as quickly as possible. We will provide you with feedback once we receive an update from the relevant team.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Mar 2026, 10:54
Official
DearOrylan Naicker
Thank you for bringing this matter to our attention. We acknowledge the frustration caused by the billing issue and the impact the service suspension has had on your work and daily activities.
Your concerns regarding the invoice not being sent, the payment made on 28 February, and the communication received from our accounts agent have been noted. We will escalate this matter to our accounts team for urgent review, including verification of the payment allocation and the call recordings referenced.
Our priority is to ensure that your account is correctly updated and that any discrepancies are resolved as quickly as possible. We will provide you with feedback once we receive an update from the relevant team.
We appreciate your patience while we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations