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rochelle F
1 reviews | Active since Dec 2016
08 Jan 2025, 08:12
BAD ACCOUNTS DEPARTMENT
your accounts department is pathetic to say the least!!!! every single month i get an overdue statement yet the debit order goes off on 31st at 19:00 every month...I have to call in and be told sorry it was never allocated...really get your staff trained this is very annoying
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MetroFibre Networx's replyOfficial
08 Jan 2025, 10:01Dear Rochelle Foster
Please accept our sincerest apologies for the frustration and inconvenience caused by this recurring issue with your account. We understand how annoying and time-consuming this must be for you, and we are committed to resolving the matter promptly.
We have escalated your query to our Finance team, who are treating it as a priority. They will investigate the cause of this error and contact you shortly to provide a resolution.
Thank you for bringing this to our attention. Your feedback is invaluable, and we will ensure that measures are put in place to prevent this from happening again.
Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincerest apologies for the frustration and inconvenience caused by this recurring issue with your account. We understand how annoying and time-consuming this must be for you, and we are committed to resolving the matter promptly.
We have escalated your query to our Finance team, who are treating it as a priority. They will investigate the cause of this error and contact you shortly to provide a resolution.
Thank you for bringing this to our attention. Your feedback is invaluable, and we will ensure that measures are put in place to prevent this from happening again.
Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Jan 2025, 10:01
Official
Dear Rochelle Foster
Please accept our sincerest apologies for the frustration and inconvenience caused by this recurring issue with your account. We understand how annoying and time-consuming this must be for you, and we are committed to resolving the matter promptly.
We have escalated your query to our Finance team, who are treating it as a priority. They will investigate the cause of this error and contact you shortly to provide a resolution.
Thank you for bringing this to our attention. Your feedback is invaluable, and we will ensure that measures are put in place to prevent this from happening again.
Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincerest apologies for the frustration and inconvenience caused by this recurring issue with your account. We understand how annoying and time-consuming this must be for you, and we are committed to resolving the matter promptly.
We have escalated your query to our Finance team, who are treating it as a priority. They will investigate the cause of this error and contact you shortly to provide a resolution.
Thank you for bringing this to our attention. Your feedback is invaluable, and we will ensure that measures are put in place to prevent this from happening again.
Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations