LR
Lerato R
1 reviews | Active since Jan 2024
15 Nov 2024, 11:12
Bad
Metro fibre is the most *********** and unreliable service provider anyone could ever work with, I’ve been with them for four months and there has never been a month I haven’t complained. They suspend my services every month yet I pay them full on time, they keep on sending me pathetic emails that I owe them a certain amount that i don’t even know. The worst part is that im working from home and that’s the main reason i use their services. I wouldn’t encourage anyone to use them they’re the worst you can ever find.
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MetroFibre Networx's replyOfficial
15 Nov 2024, 11:16Dear Lerato Rampatla
I trust all is well.
First and foremost, I would like to offer our sincere apologies for the ongoing frustration you've experienced. We deeply regret that your service has not been consistent and that you've faced repeated issues despite your timely payments. We understand how critical reliable internet service is, especially when working from home, and we sincerely apologize for the impact this has had on your productivity and peace of mind.
Please know that your concerns are being taken very seriously. We will be escalating this matter to the relevant department to conduct a thorough investigation into the issues you're experiencing. We will ensure that they review your account and take the necessary steps to resolve these recurring suspensions and any discrepancies regarding your billing.
In the meantime, we will keep you updated on the progress and any actions taken to address the situation.
Once again, we apologize for the inconvenience this has caused, and we are committed to resolving this matter swiftly. We truly value your feedback, and we will do our best to ensure this is handled to your satisfaction.
Thank you for your understanding, and please feel free to reach out should you have any further questions or concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
I trust all is well.
First and foremost, I would like to offer our sincere apologies for the ongoing frustration you've experienced. We deeply regret that your service has not been consistent and that you've faced repeated issues despite your timely payments. We understand how critical reliable internet service is, especially when working from home, and we sincerely apologize for the impact this has had on your productivity and peace of mind.
Please know that your concerns are being taken very seriously. We will be escalating this matter to the relevant department to conduct a thorough investigation into the issues you're experiencing. We will ensure that they review your account and take the necessary steps to resolve these recurring suspensions and any discrepancies regarding your billing.
In the meantime, we will keep you updated on the progress and any actions taken to address the situation.
Once again, we apologize for the inconvenience this has caused, and we are committed to resolving this matter swiftly. We truly value your feedback, and we will do our best to ensure this is handled to your satisfaction.
Thank you for your understanding, and please feel free to reach out should you have any further questions or concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Nov 2024, 11:16
Official
Dear Lerato Rampatla
I trust all is well.
First and foremost, I would like to offer our sincere apologies for the ongoing frustration you've experienced. We deeply regret that your service has not been consistent and that you've faced repeated issues despite your timely payments. We understand how critical reliable internet service is, especially when working from home, and we sincerely apologize for the impact this has had on your productivity and peace of mind.
Please know that your concerns are being taken very seriously. We will be escalating this matter to the relevant department to conduct a thorough investigation into the issues you're experiencing. We will ensure that they review your account and take the necessary steps to resolve these recurring suspensions and any discrepancies regarding your billing.
In the meantime, we will keep you updated on the progress and any actions taken to address the situation.
Once again, we apologize for the inconvenience this has caused, and we are committed to resolving this matter swiftly. We truly value your feedback, and we will do our best to ensure this is handled to your satisfaction.
Thank you for your understanding, and please feel free to reach out should you have any further questions or concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
I trust all is well.
First and foremost, I would like to offer our sincere apologies for the ongoing frustration you've experienced. We deeply regret that your service has not been consistent and that you've faced repeated issues despite your timely payments. We understand how critical reliable internet service is, especially when working from home, and we sincerely apologize for the impact this has had on your productivity and peace of mind.
Please know that your concerns are being taken very seriously. We will be escalating this matter to the relevant department to conduct a thorough investigation into the issues you're experiencing. We will ensure that they review your account and take the necessary steps to resolve these recurring suspensions and any discrepancies regarding your billing.
In the meantime, we will keep you updated on the progress and any actions taken to address the situation.
Once again, we apologize for the inconvenience this has caused, and we are committed to resolving this matter swiftly. We truly value your feedback, and we will do our best to ensure this is handled to your satisfaction.
Thank you for your understanding, and please feel free to reach out should you have any further questions or concerns.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations