ML
Miss L
1 reviews | Active since Sept 2024
01 Apr 2026, 12:30
Back at problems -Not even a month later
Once again …not even a month later and I am without network again. After query 2 separate comms regarding my payment,I am stuck back at square one again . And I just refuse to even bother contacting at all. As I know for sure that an AI bot will just tell me the same thing and I’ll keep waiting for an agent to get back to me .
Why is the line down with no comms being shared as to an interruption or anything of the sort !? This is frustrating when you have to work from home .
And please DO NOT respond with generic apology as I see you doing with all complaints . Just tell us what is going on PLEASE!!
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
01 Apr 2026, 12:57Dear Miss L
Thank you for bringing this matter to our attention. We understand how disruptive this must be, especially when working from home.
Our technical team is currently reviewing your account and the network status in your area to determine the cause of the interruption. We will provide a clear update once the investigation is complete and share the expected resolution time.
In the meantime, if there are any specific details you can provide regarding your connection or device setup, it will help us address the issue more efficiently.
We appreciate your patience and are committed to resolving this as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how disruptive this must be, especially when working from home.
Our technical team is currently reviewing your account and the network status in your area to determine the cause of the interruption. We will provide a clear update once the investigation is complete and share the expected resolution time.
In the meantime, if there are any specific details you can provide regarding your connection or device setup, it will help us address the issue more efficiently.
We appreciate your patience and are committed to resolving this as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 12:57
Official
Dear Miss L
Thank you for bringing this matter to our attention. We understand how disruptive this must be, especially when working from home.
Our technical team is currently reviewing your account and the network status in your area to determine the cause of the interruption. We will provide a clear update once the investigation is complete and share the expected resolution time.
In the meantime, if there are any specific details you can provide regarding your connection or device setup, it will help us address the issue more efficiently.
We appreciate your patience and are committed to resolving this as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand how disruptive this must be, especially when working from home.
Our technical team is currently reviewing your account and the network status in your area to determine the cause of the interruption. We will provide a clear update once the investigation is complete and share the expected resolution time.
In the meantime, if there are any specific details you can provide regarding your connection or device setup, it will help us address the issue more efficiently.
We appreciate your patience and are committed to resolving this as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
ML
Miss L's updateReviewer Update
01 Apr 2026, 13:09Is there an actual working WhatsApp contact number I can connect to ?
It honestly can’t be normal to just have a response on HelloPeter when we have issues .
It’s literally the same issue that recurred last month .
It honestly can’t be normal to just have a response on HelloPeter when we have issues .
It’s literally the same issue that recurred last month .
ML
Miss L's update01 Apr 2026, 13:09
Reviewer Update
Is there an actual working WhatsApp contact number I can connect to ?
It honestly can’t be normal to just have a response on HelloPeter when we have issues .
It’s literally the same issue that recurred last month .
It honestly can’t be normal to just have a response on HelloPeter when we have issues .
It’s literally the same issue that recurred last month .