Baaaaad service

If you are looking for Fibre service provider, metrofibre is the worst. Been with them since December and it's been a nightmare!!!!!! I app**** for the service and someone came to install the router but it took them forever to connect me, the most frustrating thing is that their call center personnel is extremely inefficient and just does not care. I let that go and on 30/01 my internet just went off, called to ask for assistance and I am told the same thing over and over"YOUR MATTER WILL BE ESCALATED FOR URGENT ATTENTION " 5 days later, nothing has been done, their call center staff? Lol they just answer and not say anything or they answer and put me on hold for over 10 minutes if I am lucky and when they do eventually answer they have absolutely no solution, they sound so uninterested. I asked if I will be billed for a full month though I didn't have internet for the past 5 going to 6 days, who knows if it won't be over a week? This is pathetic! They keep telling me about some contractor that might not exist. If you are considering metrofibre... Do not waste your time and money. One of the consultants had a background that sounded like they were at a party, put us on hold then dropped the call.