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Marijoy M
1 reviews | Active since Jul 2015
29 Mar 2025, 10:17
Avoid Metro Fibre at all costs!!!
I’ve been dealing with ongoing issues with Metro Fibre. My fibre line broke 10/5 days ago and now it’s down again. This morning, I was on hold for over 30 minutes just trying to get an update, even though their website boasts 24-hour trading on Saturday. Now I’m staring at the possibility of spending the entire weekend without any internet connection. Their service is unreliable, and the lack of prompt support is unacceptable. I’d strongly advise anyone looking for dependable internet to steer clear of Metro Fibre.
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MetroFibre Networx's replyOfficial
31 Mar 2025, 09:54Dear Marijoy Modimoeng
Thank you for bringing your concerns to our attention. We understand the urgency of the situation, and please be assured that we have escalated the issue to our technical team, who will be assisting with resolving the matter as quickly as possible. We aim to provide you with an update shortly.
We appreciate your patience as our team investigates the issue thoroughly. I understand this situation is frustrating, and I can assure you that we are treating it with the utmost priority. Please expect further feedback from us soon.
If you need immediate assistance, please don’t hesitate to contact us. We will ensure the matter is handled promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the urgency of the situation, and please be assured that we have escalated the issue to our technical team, who will be assisting with resolving the matter as quickly as possible. We aim to provide you with an update shortly.
We appreciate your patience as our team investigates the issue thoroughly. I understand this situation is frustrating, and I can assure you that we are treating it with the utmost priority. Please expect further feedback from us soon.
If you need immediate assistance, please don’t hesitate to contact us. We will ensure the matter is handled promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Mar 2025, 09:54
Official
Dear Marijoy Modimoeng
Thank you for bringing your concerns to our attention. We understand the urgency of the situation, and please be assured that we have escalated the issue to our technical team, who will be assisting with resolving the matter as quickly as possible. We aim to provide you with an update shortly.
We appreciate your patience as our team investigates the issue thoroughly. I understand this situation is frustrating, and I can assure you that we are treating it with the utmost priority. Please expect further feedback from us soon.
If you need immediate assistance, please don’t hesitate to contact us. We will ensure the matter is handled promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the urgency of the situation, and please be assured that we have escalated the issue to our technical team, who will be assisting with resolving the matter as quickly as possible. We aim to provide you with an update shortly.
We appreciate your patience as our team investigates the issue thoroughly. I understand this situation is frustrating, and I can assure you that we are treating it with the utmost priority. Please expect further feedback from us soon.
If you need immediate assistance, please don’t hesitate to contact us. We will ensure the matter is handled promptly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations