AVOID AT ALL COSTS!!!

This is the absolutely pathetic customer service of Metrofibre. After numerous calls to them and 7 days without internet service (still don't have internet access) they send out a technician who makes some calls and tells us to wait an hour and the service will return. We do as he says and it is now almost 12 hours later and there is still no service. In February we had down time of almost 2 weeks. In March it is a week and counting. Yet they take our money without delivering a proper service. Their responses to complaints on this platform is so generic and is a joke! STAY AWAY FROM THIS COMPANY. They will take your money but won't deliver on service.

So your team was onsite yesterday. Did they resolve the issue? NO. They just made false promises and left. I hope I don't have to post another message tomorrow telling people how you failed to commit to your promise of "re-attendance today". Ball is now in your court. Let's see if you deliver or will we have to go into day 8 without service from you guys!

So it’s been two days and we’ve received two of your technicians. You guys have no clue what you are doing. Yesterday we were sold the story that it is a connectivity issue. Calls were made to your operation centre and we were given the assurance the service would return within an hour. We waited 12 HOURS AND NO SERVICE RETURNED. We had to call your people again and complain on this platform. Another technician was sent to today. He didn’t thoroughly check the issue and spent minimal time before passing the buck to this being a Link Africa issue. We don’t deal with Link Africa. You guys bought the infrastructure from them. It’s your role to make sure you have your ducks in a row. Not just pass the buck around because you can’t provide a service to us. I reiterate you guys are PATHETIC! You are ******* who take peoples’ money but can’t deliver a proper service. Tomorrow is day 8 without internet service. Last month we went over 14 days without any internet service. STOP *****ING FROM PEOPLE!!!

So it’s been two days and we’ve received two of your technicians. You guys have no clue what you are doing. Yesterday we were sold the story that it is a connectivity issue. Calls were made to your operation centre and we were given the assurance the service would return within an hour. We waited 12 HOURS AND NO SERVICE RETURNED. We had to call your people again and complain on this platform. Another technician was sent to today. He didn’t thoroughly check the issue and spent minimal time before passing the buck to this being a Link Africa issue. We don’t deal with Link Africa. You guys bought the infrastructure from them. It’s your role to make sure you have your ducks in a row. Not just pass the buck around because you can’t provide a service to us. I reiterate you guys are PATHETIC! You are ******* who take peoples’ money but can’t deliver a proper service. Tomorrow is day 8 without internet service. Last month we went over 14 days without any internet service. STOP *****ING FROM PEOPLE!!!

In addition your technicians are ****s too. They made my parents who are over 70 years old wait for them with the assurance that they were stationed at the gate of our complex attending to the issue. But the reality is they ran away without completing the job or notifying us of the issue. When we try calling them they refused to answer the call although they initially did take our call. Rogues all-round. I wish there was a bigger platform where I could take your company to the cleaners. You should be ashamed of yourselves. Disgraceful excuse of a service provider that fails to produce a service. No wonder your technicians lack any backbone and work ethic.