Atrocious service

I have had the most atrocious "service" from Metrofibre and their contractors and sub-contractors. We were first promised that we would be live mid December 2020, then I receive an email from them saying that we will only be attended to when they get back in mid January 2021. I was contacted by Metrofibre on 20/02/2021 saying that we had gone live the day before and a contractor would contact me to come and fit the router. They day the contractor arrived, he hooked up the router, only to find that there was no power coming in to the router, so went outside to the main junction box, to find that the previous contractors had not even connected us to the main line, so he sorted that out and there was still no power on the main line, so he made the report and told me that it would be escalated, I also informed Metrofibre about this and they said they would get a contractor to contact me. On 01/03/2021, I was contacted and an appointment was made for 12h00 on 02/03/2021 so he could come and see what was going on. I took some time off work to get this sorted and I arrived at my house early, so I could make sure that I was home when he arrived. 12h15 arrived, no contractor, no phone call to apologize for being late. By 12h30, still no contractor and still no call to apologize for being late, so I came back to work. At 13h00 Andre called me and in an aggressive tone wanted to know if there was anyone at home so he could fit the router, which had already been installed by the previous contractor, so I told him, "no, as you are late and had not bothered to call to say he was going to be late". If this is the "service" that your new clients are getting, I can only imagine what "service" your current clients are getting.