MM
Marlon M
1 reviews | Active since Mar 2026
03 Mar 2026, 16:11
Atrocious customer service from Metrofibre!
Awful experience! My account has been suspended numerous times even though it has ALWAYS been paid on time! They keep changing the requirements for reference numbers. They also suspend the account without prior notice so you've got to log calls with them to clear up matters that are not your fault! I've requested statements numerous times which they've never sent!
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Replies (2)
MetroFibre Networx's replyOfficial
03 Mar 2026, 16:18Dear Marlon Moodley
Thank you for sharing your experience. We completely understand how frustrating it must be to have your account suspended despite timely payments and to encounter repeated changes to reference requirements without prior notice. This is not the standard of service we aim to provide.
Your concerns regarding account suspensions and requested statements have been noted. We are escalating your case to our accounts and billing team to review your account history, address the suspension issues, and ensure that all requested statements are provided without further delay.
We value your feedback and the opportunity to make things right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Mar 2026, 16:18
Official
Dear Marlon Moodley
Thank you for sharing your experience. We completely understand how frustrating it must be to have your account suspended despite timely payments and to encounter repeated changes to reference requirements without prior notice. This is not the standard of service we aim to provide.
Your concerns regarding account suspensions and requested statements have been noted. We are escalating your case to our accounts and billing team to review your account history, address the suspension issues, and ensure that all requested statements are provided without further delay.
We value your feedback and the opportunity to make things right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
03 Mar 2026, 16:22A statement was sent this morning at 09:20
MetroFibre Networx's reply03 Mar 2026, 16:22
Official
A statement was sent this morning at 09:20