Atrocious customer service and accounting department

I am now at my wits end unable to resolve what most normal people would consider an easy problem to solve. For the last year if not longer my account is disconnected as payments are not allocated and most recently since the beginning of the year an amount dating back to July 2024 not reflects as outstanding. Numerous tickets logged, long waiting in queues calls at my cost, dealing with many call agents , emails sent numerous times with POPs and still I continue to get month end notices of this payment still outstanding and threats to suspend the account. The customer service and feedback is atrocious. Go with another service provider if you can, I am going to certainly do that.