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heino D

1 reviews | Active since Oct 2022

18 Nov 2022, 11:09

At this point I am at a loss for words and just tired of fighting with your guys.

Still not helped after false promises and little to no communication.

I logged a complaint on hellopeter 15 days ago after which MetroFiber did call me which I give them credit for but since then it's been going down-hill, fast. I was promised that they would be in communication with me all the way. That lasted a day and ever since I had to call them every day, each day explaining the problem, which is tedious by the way and ends up with me not being any the wiser.

You guys promised me 10 days that became 15 days if we count today and still nothing. Technicians don't update a person they don't give an ETA. At this point I am not even sure what to say any more except that this has been the worst service I have received from anybody anywhere. Guys if you can't provide a service rather not provide it in the first place. Tell the ISPs that you can't provide fiber in an area. that would at least be honest.

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Replies (12)
MetroFibre Networx
MetroFibre Networx's reply18 Nov 2022, 11:14
Official
 Good day Heino

We sincerely apologize for the inconvenience caused  .

Kindly note that we are investigating the matter.

We will provide feedback as soon as we get an update.

Please expect a call from one of our agents.

Kind regards
MetroFibre 
hD
heino D's update18 Nov 2022, 16:20
Reviewer Update
Nobody called me as of yet. Not that I am surprised to be honest.
MetroFibre Networx
MetroFibre Networx's reply18 Nov 2022, 16:24
Official
Dear Heino

An agent will contact you today.

Kind regards
MetroFibre 
hD
heino D's update21 Nov 2022, 09:23
Reviewer Update
Yea, I never got that call
hD
heino D's update21 Nov 2022, 09:27
Reviewer Update
Just to give some perspective. I app**** for Fiber on the 10th of August its 21 November today. 4 months later today. Good job guys, :-(
MetroFibre Networx
MetroFibre Networx's reply21 Nov 2022, 09:54
Official
Dear Henio

A consultant will be in contact with you. 

Kind regards
MetroFibre 
hD
heino D's update21 Nov 2022, 15:37
Reviewer Update
Nobody has contacted me today
hD
heino D's update21 Nov 2022, 15:59
Reviewer Update
Not sure what you mean as discussed, nobody discussed anything with me because nobody called me?! Are you guys pranking me or is this bizzarro world?
hD
heino D's update21 Nov 2022, 16:03
Reviewer Update
I am starting to think your 10-day response is a standard reply. Please see comment you left me on my previous complaint

"Dear Heino

Thank you for taking our call.

Please note that as discussed, the issue will be resolved in the next 10 working days.

Thank you for your patience.

Kind Regards,
MetroFibre"

You see the pattern here, right? so, this you guys sent me 16 working days ago
MetroFibre Networx
MetroFibre Networx's reply21 Nov 2022, 17:02
Official
Please note your query has been escalated to the maintenance department for further assistance.

Please kindly be advised that I will provide feedback as soon as Maintenance reaches out to me with feedback.

Thank you.

Kind Regards
MetroFibre
hD
heino D's update22 Nov 2022, 08:07
Reviewer Update
That is also the same thing you said last time. I guess I have been talking to a bot the whole time. Good grief.
MetroFibre Networx
MetroFibre Networx's reply22 Nov 2022, 08:30
Official
Dear Henio

I am very sorry for the time you have been waiting without internet. I will request the team to prioritise the ticket.

Kind Regards 
MetroFibre