1 reviews | Active since Oct 2022
At this point I am at a loss for words and just tired of fighting with your guys.
Still not helped after false promises and little to no communication.
I logged a complaint on hellopeter 15 days ago after which MetroFiber did call me which I give them credit for but since then it's been going down-hill, fast. I was promised that they would be in communication with me all the way. That lasted a day and ever since I had to call them every day, each day explaining the problem, which is tedious by the way and ends up with me not being any the wiser.
You guys promised me 10 days that became 15 days if we count today and still nothing. Technicians don't update a person they don't give an ETA. At this point I am not even sure what to say any more except that this has been the worst service I have received from anybody anywhere. Guys if you can't provide a service rather not provide it in the first place. Tell the ISPs that you can't provide fiber in an area. that would at least be honest.
We sincerely apologize for the inconvenience caused .
Kindly note that we are investigating the matter.
We will provide feedback as soon as we get an update.
Please expect a call from one of our agents.
Kind regards
MetroFibre
We sincerely apologize for the inconvenience caused .
Kindly note that we are investigating the matter.
We will provide feedback as soon as we get an update.
Please expect a call from one of our agents.
Kind regards
MetroFibre
An agent will contact you today.
Kind regards
MetroFibre
An agent will contact you today.
Kind regards
MetroFibre
A consultant will be in contact with you.
Kind regards
MetroFibre
A consultant will be in contact with you.
Kind regards
MetroFibre
"Dear Heino
Thank you for taking our call.
Please note that as discussed, the issue will be resolved in the next 10 working days.
Thank you for your patience.
Kind Regards,
MetroFibre"
You see the pattern here, right? so, this you guys sent me 16 working days ago
"Dear Heino
Thank you for taking our call.
Please note that as discussed, the issue will be resolved in the next 10 working days.
Thank you for your patience.
Kind Regards,
MetroFibre"
You see the pattern here, right? so, this you guys sent me 16 working days ago
Please kindly be advised that I will provide feedback as soon as Maintenance reaches out to me with feedback.
Thank you.
Kind Regards
MetroFibre
Please kindly be advised that I will provide feedback as soon as Maintenance reaches out to me with feedback.
Thank you.
Kind Regards
MetroFibre
I am very sorry for the time you have been waiting without internet. I will request the team to prioritise the ticket.
Kind Regards
MetroFibre
I am very sorry for the time you have been waiting without internet. I will request the team to prioritise the ticket.
Kind Regards
MetroFibre
