ASHLEY AND BAREND - HORRIFIC SERVICE

Horrific service. Despite weeks of continuous fibre breaks and extreme delays in fixing this each time, multiple support team consultants especially BAREND in the support team lying to me about the problem and promising me that it would be sorted out. Ticket number 94876. Needless to say he did not phone back when he promised he would and it was only sorted out days later than promised. I reported the matter to his manager and our account manager ASHLEY who phoned me and assured me that the staff messed up, **** to me and the matter will be investigated and she will phone me back with feedback. It has been two weeks or longer and of course another staff member, account manager or not also lies and makes empty promises. Metro Fibre's service is utterly shocking and horrific. All support staff I dealt with especially BAREND and ASHLEY is disgusting. I want answers and ASHLEY'S manager to be notified. If this is the service that even an account manager gives then I am horrified. Stay away from Metro Fibre, you will have continuous interruptions in service, they take the maximum amount of time to fix it even if there are breaks every few days and all the staff lie and make empty promises, here I am again following up because no one ever gets back to me.