ARROGANCE & POOR SERVICE

MetroFibre finance team really demonstrated that they don't care about their customers. I've been waiting for my refund for more than 10 days as it was an agreement, and I was promised that it would be refunded back to my bank account within 10 days, but nothing has come forth. Today, I tried to make follow up on the matter and I have spend a lot of money on airtime trying to get assistance and got a very bad service from 3 call centre agents, Tebogo, Cassie and Marieta. Two of them drop call on me, and Tebogo promised me that she has escalated the matter to the management and that she would call me back before the end of business day, but she did not. All I'm asking is my refund to be paid back into my account. If MetroFibre can suspend your account immediately due to non-payment/ monthly subscription, what is so difficult for them to refund me immediately if they have acknowledged that I have overpaid my account?