Appointment not honored with bunch of ***** support department

Metrofibre support department is just useless. If they fail to commence and complete a mere installation what would happen if your network is down?

Support department called on Friday morning to set an appointment for 18/02/2023 Saturday 11:00 and few minutes later another agent called to say the actual time for the appointment is 09:00 in the morning.

Guess today is Sunday the 19th time 18:39 and no installation has taken place or any technician to be on site.

Saturday I called and their rude support agent hanged up on me. I called again twice in different times and spoke to two ***** named Johannes and Pretty from Metrofibre who both said they will get back to me which they have never till today when I decided to call Metrofibre again. First I spoke to another **** by the name of Lindie who promised to get back to me and she never did. I called later and spoke to Pretty again who acted surprised that I was not assisted and made another empty promise. I called again around 17:30 and it was Johannes the same **** who always promises to get back to me and never does. Guess what? now it was the supervisor who will get back to me before 18:30 I am not sure if Metrofibre support has supervisor as it is now 18:50 and no one has called me.

And to think I was about to take Openserve and Metrofibre sales agent convinced me to go with Metrofibre. mxm its support and maintenance department together with their agents are so *********** and useless.