Appalling Service from MetroFibre Networx

You would do yourself a disservice for subscribing to this service provider. On Sunday I reported a connectivity issue that started last Friday. I was told a ticket would be created and escalated because I did raise a concern about working from home and being in need of this connection. The ticket was subsequently escalated; but 3 days later I have not been attended to.

I just called them now to be informed the technician called me yesterday, 11 December 2023, yet I did not get a call other than from the agent telling me they’re trying to resolve the issue remotely. It is now the 12th, almost end of business and I still have not heard from them.

This is completely disappointing.