Appalling service
I completed a change of address, moving from one apartment to another in the same complex. I was told it would be as easy as plugging in my router, phone the call centre and my service will be acvtivated. Now the line is apparently faulty and I have to wait 3 - 4 working days! This is appalling service! And complaining here, doesn't help.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
28 Oct 2019, 17:41Good day Andries,
We are sorry to hear about the experience you are having. Please email *** with your details in order for us to investigate further.
Kind regards
MetroFibre Team
We are sorry to hear about the experience you are having. Please email *** with your details in order for us to investigate further.
Kind regards
MetroFibre Team
MetroFibre Networx's reply28 Oct 2019, 17:41
Official
Good day Andries,
We are sorry to hear about the experience you are having. Please email *** with your details in order for us to investigate further.
Kind regards
MetroFibre Team
We are sorry to hear about the experience you are having. Please email *** with your details in order for us to investigate further.
Kind regards
MetroFibre Team
's updateReviewer Update
29 Oct 2019, 16:12Hi MFN, thank you for your response and subsequent swift response. After this good service, I would re-rate you to 4 stars!
's update29 Oct 2019, 16:12
Reviewer Update
Hi MFN, thank you for your response and subsequent swift response. After this good service, I would re-rate you to 4 stars!
MetroFibre Networx's replyOfficial
29 Oct 2019, 16:24Good day Andries,
We strive towards service excellence and we are very excited to hear about your great experience. We would also like to thank you for taking the time in commending the team who work tirelessly to ensure that our customers stay connected.
Have a wonderful day.
Kind regards,MetroFibre Team
We strive towards service excellence and we are very excited to hear about your great experience. We would also like to thank you for taking the time in commending the team who work tirelessly to ensure that our customers stay connected.
Have a wonderful day.
Kind regards,MetroFibre Team
MetroFibre Networx's reply29 Oct 2019, 16:24
Official
Good day Andries,
We strive towards service excellence and we are very excited to hear about your great experience. We would also like to thank you for taking the time in commending the team who work tirelessly to ensure that our customers stay connected.
Have a wonderful day.
Kind regards,MetroFibre Team
We strive towards service excellence and we are very excited to hear about your great experience. We would also like to thank you for taking the time in commending the team who work tirelessly to ensure that our customers stay connected.
Have a wonderful day.
Kind regards,MetroFibre Team