1 reviews | Active since Apr 2021
Appalling service ever...the worst so far
Their network is one of the best hence I went with them...but their customer service is so appalling it leaves alot to be desired...u would swear you dealing with a gvt department
My fibre has been off for weeks and have left numerous tickets online
Have even went as far to investigate myself and have located the problem and went to their kiosk for a further report...again another ticket was opened
Finally they sent through a technician and found as I suspected where the problem is...pics taken report done but in terms of fixing the problem to restore connectivity...nothing
I wonder if they reimburse for down time since am paying for a service am not getting and work from home so you can imagine the juggling have had to do...
How long does it take to send out a technician who will actually fix the problem
Thank you for reaching out and bringing your concerns to our attention. We appreciate your patience as we work to address the issues you've raised.
We are currently investigating your concerns regarding the connectivity issue and the delays you've experienced in having it resolved. Our team is working to ensure that your service is restored as soon as possible. We would like to connect with you telephonically at your convenience to provide further clarity and update you on the steps being taken.
Your feedback is valuable, and we are committed to ensuring that your experience improves.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We appreciate your patience as we work to address the issues you've raised.
We are currently investigating your concerns regarding the connectivity issue and the delays you've experienced in having it resolved. Our team is working to ensure that your service is restored as soon as possible. We would like to connect with you telephonically at your convenience to provide further clarity and update you on the steps being taken.
Your feedback is valuable, and we are committed to ensuring that your experience improves.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Still no call
Still no technician
Still no service
Ticket #611007
I need to work guys
Still no call
Still no technician
Still no service
Ticket #611007
I need to work guys
We have followed up with our Maintenance team, there was a quote that was required to be approved in order to fix the damaged cable.
The quote has now been approved and the contractor will be in contact shortly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up with our Maintenance team, there was a quote that was required to be approved in order to fix the damaged cable.
The quote has now been approved and the contractor will be in contact shortly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations